Operations Manager

Shift and Schedule: Five-day week including one weekend day / 37.5 hours per week (will need to be flexible)

Work Location: Dudley, West Midlands. Onsite, with willingness to travel

Role: Operational Management of the site

Reporting to: Zoo Director

DUDLEY ZOO & CASTLE

Dudley and West Midlands Zoological Society is structured as a charitable organisation, with a trading arm known as Dudley Zoological Services Limited and the Dudley Zoo Development Trust, which raises money for animal welfare expenditure. The site’s trading name is Dudley Zoo & Castle.

The site covers approximately 40 acres, surrounding and incorporating the ruins of Dudley Castle and featuring ‘modernist’ architecture of the Tecton Partnership. The historic nature of the site with a Grade I listed 11th-century Norman castle, 12 concrete Tecton structures (Grade II & II*) and the Grade II Castle Hill Lodge, provide a unique setting and visitor attraction, whilst also placing added responsibility and burden upon the Society.

The Zoo houses a host of endangered species and yet our strength as a tourist attraction is the variety of visitor experiences available on site. This combination of heritage assets, exotic wildlife and unique site transportation, attracts over 300,000 visitors annually and generates funds for day-to-day operation and capital development.

WHAT YOU WILL DO:

With overall responsibility for the day-to-day operational management of the site, provide inspiring leadership ensuring the delivery of an engaging and inspiring visitor experience, which will include a program of events for all ages and ensuring adequate management control, delivery of operational activities and strategic objectives to achieve budgetary targets.

WHAT YOU WILL NEED:

1. Track record of leading and evaluating the performance of a multi-faceted team
2. Experience of building partnerships with third-party contractors/vendors and external organisations
3. Significant experience of working in the hospitality or visitor services business
4. Track record of leading teams and evaluation of management performance
5. Evidence of personnel and operational management skills
6. A detailed understanding of financial processes and business analysis
7. Evidence of having added value in operational delivery in a complex organisation

HOW TO APPLY:

We encourage applications from all backgrounds and do not discriminate on the grounds of any protected characteristic.

To receive a Role Profile, and/or submit applications, that must include your CV and supporting statement, via the Administration Team Leader at hr@dudleyzoo.org.uk

Closing date for applications: Friday 4th April 2025

Interviews in person at Dudley Zoo & Castle w/c: Friday 11th April 2025

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