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- Tasks: Join us as a Parts & Customer Service Administrator, handling parts sales and customer queries.
- Company: Liebherr-Great Britain Ltd. is a leading manufacturer in the crane industry.
- Benefits: Enjoy a competitive salary, training opportunities, and a secure work environment.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to customer satisfaction.
- Qualifications: Experience in construction or transport industries is preferred; strong communication skills are essential.
- Other info: Flexibility in working hours and potential travel for meetings and exhibitions.
The predicted salary is between 30000 - 42000 £ per year.
A permanent vacancy has arisen within our Maritime Crane department in Biggleswade for a Parts & Customer Service Administrator. The role contributes to the success of Liebherr-Great Britain Ltd by ensuring effective procurement and sales of machine parts, while helping ensure maximum commercial recovery from service engineers’ times.
This role will contribute in minimising the work-in-progress stock levels along with maintaining and developing administrative procedures whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.
Your Responsibilities As a Parts & Customer Service Administrator
- Promote and prepare parts quotations and sales orders.
- Ensure all urgent parts and aftersales issues are dealt with and progressed.
- Progress and chase supplier orders and back orders.
- Participate in taking calls from customers, liaise with service engineers, all members of the Maritime Crane department sales and after-sales team and all other company personnel as appropriate.
- Enter new parts details onto the system to provide information and pricing to enable effective ordering.
- Effectively operate My Liebherr systems to identify spare parts.
- Collate information sufficient to support an internal or external invoice.
- Actively recover necessary information from different sources when this is observed as being required.
- Organise documentation in a manner that facilitates easy retrieval and also in accordance with the company systems.
- Undertake to attend meetings and exhibitions off-site and overseas. This may include time spent away from home overnight.
- Undertake training as required by the company from time to time, both at the workplace and off site, including overseas.
- Perform and communicate in a manner that builds on the strength of the After-Sales team, Liebherr-Great Britain Ltd, the Group and customers.
- Raise Warranty orders, Sales Orders, Work Orders, purchase requests and invoices both internally and to customers.
- Prepare travel and training plans for MCC Sales and After Sales staff.
- Undertake some or all of the duties of other personnel in the absence of the latter as may be required from time to time.
- Arrange and be flexible with other members of the team to ensure full desk coverage for the required working day. This may involve flexing start and finish times as needed.
- Identify and implement improvements to the after-sales administration process.
- Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements.
- Prepare risk assessments and method statements and implement safe systems of work as necessary.
To be successful in the role of a Parts & Customer Service Administrator
- Ideally have experience in the construction plant or transport industry, possibly in a parts, warranty or service environment.
- Be an effective communicator verbally and by email at all levels
- Have a strong customer service ethic with a positive and proactive approach
- Be a team player through being willing and able to work closely with others, be they company or customer personnel and promote good relationship and collaboration
Our Offer
- The opportunity to work with an industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
The Company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr\’s products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)
Contact
Aleksandra Szczepanska
LGB.career@liebherr.com #J-18808-Ljbffr
Parts & Customer Service Administrator employer: Liebherr Group
Contact Detail:
Liebherr Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts & Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the My Liebherr systems and other relevant software used in parts administration. This knowledge will not only help you stand out during the interview but also demonstrate your proactive approach to learning the tools necessary for the role.
✨Tip Number 2
Network with current or former employees of Liebherr-Great Britain Ltd, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer service issues in the past. Highlighting your problem-solving skills and customer-focused mindset will resonate well with the hiring team.
✨Tip Number 4
Research the construction plant and transport industry trends, particularly those related to parts and after-sales service. Being knowledgeable about the industry will show your enthusiasm and commitment to the role during interviews.
We think you need these skills to ace Parts & Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in parts administration, customer service, or the construction plant industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and ability to work in a team. Mention specific examples of how you've successfully handled parts quotations or resolved customer issues in the past.
Highlight Communication Skills: Since effective communication is key for this role, emphasise your verbal and written communication skills. Provide examples of how you've effectively liaised with customers and colleagues in previous positions.
Show Enthusiasm for the Role: In your application, express genuine interest in working for Liebherr-Great Britain Ltd. Mention what excites you about the opportunity and how you can contribute to their success in the Maritime Crane department.
How to prepare for a job interview at Liebherr Group
✨Research the Company
Before your interview, take some time to learn about Liebherr-Great Britain Ltd and its Maritime Crane department. Understanding their products, values, and recent developments will help you tailor your responses and show genuine interest.
✨Demonstrate Customer Service Skills
Since the role requires a strong customer service ethic, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your proactive approach and effective communication skills.
✨Show Team Spirit
The job emphasises teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team’s success and how you fostered good relationships with colleagues.
✨Prepare for Technical Questions
Familiarise yourself with the My Liebherr systems and any relevant technical knowledge related to parts procurement and sales. Be prepared to answer questions that assess your understanding of these systems and how they relate to the role.
