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- Tasks: Supervise airport operations, ensuring top-notch customer service and safety standards.
- Company: Join Gulf Air, a leading airline committed to excellence in air travel.
- Benefits: Enjoy competitive pay, potential for career growth, and a dynamic work environment.
- Why this job: Be part of a vibrant team, making travel smoother for passengers while gaining valuable experience.
- Qualifications: 5 years of relevant experience and an Ordinary National Diploma or equivalent required.
- Other info: Ideal for those passionate about aviation and customer service.
The predicted salary is between 36000 - 60000 £ per year.
Company: Gulf Air
Division: Operations
Location: United Kingdom - Manchester
Department: Ground Operations
Closing Date: 29-May-2025
Main Objectives: To oversee various customer handling areas of airport operations, ensuring the highest standards of service and adherence to safe & secure working procedures.
Main Duties:
- Oversee all customer handling areas such as Check-in, Departure Gate, Transit, and Arrival.
- Ensure all functions are accurately and promptly carried out by company staff and Handling Agent Staff to the highest standards.
- Assign pre-flight duties to staff and conduct de-briefings to discuss discrepancies.
- Direct Check-in staff in handling passengers with irregularities, invalid documents, etc.
- Supervise excess baggage handling, including decision-making on charges and waivers.
- Manage Denied Boarding processes, guide check-in staff, and update SSCI for downgrading or offloading passengers.
- Establish and maintain good relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty-free, courier companies, tour operators, and other airline staff.
- Ensure compliance with company and local policies during delays, providing assistance to delayed passengers.
- Monitor handling agent output to meet company standards and contractual agreements.
- Enforce safety and security standards.
- Ensure proper procedures for lost, found, and damaged baggage are followed, with timely resolution.
- Ensure staff on shift wear company uniforms as per standards.
- Maintain adequate stock levels of stationery and supervise distribution.
- Provide quality service to VIPs, unaccompanied children, etc., coordinating with lounge staff.
- Communicate with Duty Manager / Airport Manager regarding aircraft upgrades and over-sales issues.
- Coordinate with Airport Support Unit/WWCC for VCRS updates in case of misconnections.
- Monitor catering figures to prevent wastage and update catering units accordingly.
- Perform any other tasks as assigned by the Airport Manager.
- Encourage GHA staff to sell more ancillaries and generate revenue.
- Brief DMs/APMs on GHA shortfalls daily.
- Monitor ramp activities.
- Review GSRs and discuss with APM for appropriate actions.
Experience: Minimum 5 years of relevant experience.
Qualifications: Ordinary National Diploma or equivalent.
Application Process: If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following document(s):
AIRPORT DUTY OFFICER - MANCHESTER employer: Gulf Air Group
Contact Detail:
Gulf Air Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AIRPORT DUTY OFFICER - MANCHESTER
✨Tip Number 1
Familiarise yourself with the specific operations and customer handling procedures at Manchester Airport. Understanding the local context will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees of Gulf Air or similar roles in airport operations. They can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the role.
✨Tip Number 3
Brush up on your customer service skills, especially in handling difficult situations like irregularities or delays. Being able to articulate your approach to these scenarios can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends and regulations in airport operations and safety standards. Showing that you are proactive about industry knowledge can impress interviewers and demonstrate your commitment to the role.
We think you need these skills to ace AIRPORT DUTY OFFICER - MANCHESTER
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Airport Duty Officer. Familiarise yourself with the key duties mentioned in the job description, such as overseeing customer handling areas and ensuring compliance with safety standards.
Tailor Your CV: Customise your CV to highlight relevant experience, especially your previous roles in airport operations or customer service. Emphasise any leadership or supervisory experience, as well as your ability to handle irregularities and manage staff.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that relate to the job duties, such as managing teams or dealing with customer complaints, and explain why you are a great fit for Gulf Air.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the airport operations environment.
How to prepare for a job interview at Gulf Air Group
✨Know the Role Inside Out
Familiarise yourself with the specific duties of an Airport Duty Officer. Understand the importance of customer handling areas and be ready to discuss how you would ensure high standards of service and safety.
✨Demonstrate Leadership Skills
Be prepared to share examples of how you've successfully managed teams in previous roles. Highlight your experience in assigning duties, conducting de-briefings, and resolving discrepancies.
✨Showcase Your Problem-Solving Abilities
Think of scenarios where you've had to handle irregularities or difficult situations, such as invalid documents or denied boarding. Discuss how you approached these challenges and what the outcomes were.
✨Emphasise Communication and Relationship Building
The role requires liaising with various stakeholders. Be ready to talk about your experience in building relationships with customs, immigration, and other airport staff, and how effective communication has helped in your past roles.
