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- Tasks: Join our team to refresh laptops and support tech rollouts.
- Company: People Source Consulting Ltd specialises in niche technology recruitment.
- Benefits: Immediate start, hands-on experience, and a dynamic work environment.
- Why this job: Be part of a major tech rollout and enhance your IT skills.
- Qualifications: Experience in IT support and strong attention to detail required.
- Other info: Onsite role with opportunities for growth in tech deployment.
The predicted salary is between 24000 - 36000 £ per year.
Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.
Key Responsibilities:
- Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
- Login to systems using contractor-provided devices under guidance and supervision.
- Perform hands-on laptop refresh activities following the defined project processes.
- Collect legacy devices from users and issue new devices based on the migration schedule.
- Ensure accurate device tracking - handover and collect the correct number of units daily.
- Update all steps in the Contractor's workflow management system with precision.
- Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
- Carry out daily manual stock checks and communicate findings to site leadership.
- Prepare collected devices for return - package using original boxes, label per Designation Rules ("Disposal" or "Refurbishment").
- Secure all devices and equipment in onsite storage at the end of each day.
Skills & Requirements:
- Previous experience in IT support, deployment, or refresh projects.
- Strong attention to detail and ability to follow strict processes.
- Good communication and reporting skills.
- Ability to work independently and within a team.
- Physically able to move equipment between locations safely.
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support, 2nd Line Support, Laptop, Refresh,Desktop
✨Tip Number 1
Familiarise yourself with the specific tools and systems used in IT support, especially those related to laptop refresh projects. Understanding the workflow management systems mentioned in the job description can give you an edge during discussions.
✨Tip Number 2
Highlight any previous experience you have with device migration or refresh projects. Be ready to discuss specific examples of how you've successfully managed similar tasks, as this will demonstrate your capability for the role.
✨Tip Number 3
Prepare to showcase your attention to detail by discussing how you ensure accuracy in tracking devices and reporting issues. This is crucial for the role, so having concrete examples will help you stand out.
✨Tip Number 4
Since the role requires physical movement of equipment, be ready to discuss your ability to handle such tasks safely. Mention any relevant experience that demonstrates your capability to work independently and as part of a team in a fast-paced environment.
We think you need these skills to ace IT Support, 2nd Line Support, Laptop, Refresh,Desktop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and deployment projects. Emphasise any previous roles where you handled laptop refresh activities or worked with end-user devices.
Craft a Strong Cover Letter: Write a cover letter that showcases your attention to detail and ability to follow processes. Mention specific examples from your past experiences that demonstrate your skills in communication and reporting.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as your ability to work independently, your physical capability to move equipment, and your experience with workflow management systems.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Experis - ManpowerGroup
✨Show Your Technical Know-How
Be prepared to discuss your previous experience in IT support and deployment. Highlight specific projects you've worked on, especially those involving laptop refreshes or similar tasks, to demonstrate your technical skills and understanding of the processes involved.
✨Emphasise Attention to Detail
Since this role requires strict adherence to processes, be ready to provide examples of how you've successfully followed detailed instructions in past roles. This could include discussing how you managed device tracking or handled stock checks.
✨Demonstrate Communication Skills
Effective communication is key in this position. Prepare to explain how you've communicated issues or escalated problems in previous jobs. You might also want to practice explaining technical concepts in a clear and concise manner.
✨Prepare for Physical Requirements
As the job involves moving equipment, be ready to discuss your physical capability to handle such tasks. You could mention any relevant experience that showcases your ability to work in a physically demanding environment.
