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For Companies At a Glance
- Tasks: Assist customers with parts identification and maintain stock levels in a dynamic environment.
- Company: Join Sytner Tring, a leading name in the automotive industry known for exceptional service.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and flexible working patterns.
- Why this job: Be part of a supportive team that values your contributions and offers career development.
- Qualifications: Customer service experience in retail and strong communication skills are essential.
- Other info: Flexible hours may include weekends to ensure top-notch customer service.
The predicted salary is between 24000 - 36000 £ per year.
Sytner Tring is looking for a Parts Advisor.
Your role
As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and support and assist colleagues and customers with parts identification, searching and sourcing. You will also ensure that the parts stock room is well maintained and stock levels are managed, by taking responsibility for the ordering and selling of a wide range of vehicle parts and accessories. Sytner Parts Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Your profile
Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organisation and attention to detail are required for this role. Excellent communication skills and customer-facing experience are essential as you will be talking to customers both face to face and over the phone. We are looking for someone who is passionate about delivering excellent customer service and has the ability to give the best advice on our products and services to our customers. When applying for this role, please consider that we require candidates to have customer service experience within a retail environment as a threshold level of prior exposure and participation.
Rewards
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
Contact Detail:
Sytner BMW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific vehicle parts and accessories that Sytner Tring deals with. Understanding the products will not only help you in conversations with customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in a retail context. Think of examples from your past experiences where you provided excellent service, as these will be valuable during any discussions or interviews.
✨Tip Number 3
Showcase your IT literacy by being comfortable with common software used in parts management. If you have experience with inventory systems or databases, be ready to discuss how you've used them effectively in previous roles.
✨Tip Number 4
Prepare to demonstrate your organisational skills. Think about how you manage tasks and prioritise responsibilities, especially in a busy environment, as this will be crucial for maintaining stock levels and assisting customers efficiently.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Parts Advisor position. Tailor your application to highlight relevant experience in customer service and parts management.
Highlight Relevant Experience: Emphasise any previous roles you have held in the motor industry or retail environments. Showcase your customer service skills and any experience with parts identification and stock management.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for delivering excellent customer service. Mention specific examples of how you've successfully assisted customers in the past and your ability to work as part of a team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the Parts Advisor role.
How to prepare for a job interview at Sytner BMW
✨Showcase Your Customer Service Skills
Since the role requires excellent communication and customer-facing experience, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and provide top-notch service.
✨Demonstrate Your Organisational Skills
The job demands high levels of organisation and attention to detail. Bring up instances where you managed stock levels or organised parts effectively. This will show that you can handle the responsibilities of maintaining a well-stocked parts room.
✨Familiarise Yourself with Vehicle Parts
Having knowledge about vehicle parts and accessories is crucial. Brush up on common parts and their functions before the interview. This will not only impress your interviewers but also demonstrate your passion for the motor industry.
✨Prepare for Flexible Working Questions
As the role may require working weekends and flexible hours, be ready to discuss your availability and willingness to adapt your schedule. Showing that you're open to flexibility can set you apart from other candidates.
