Catford - Assistant Manager

JD Sports – 0161 Catford, Unit 2A, Catford, Lewisham, United Kingdom Req #171

10 May 2025

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working in stores across various retail fascias in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.

Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being people-led, innovative, and customer-focused, providing operational excellence while exploring new growth areas.

Role Overview:

We are seeking a skilled Assistant Manager with strong leadership and communication skills to guide their team towards achieving sales and KPI targets while delivering exceptional customer service.

Responsibilities:

1. Supporting the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets, including setting sales goals, tracking performance, and evolving processes for continuous growth.
2. Creating a positive team culture through recruiting, training, and ongoing development of staff, building a motivated and high-performing team.
3. Analyzing sales data and financial reports to make informed decisions alongside the Store Manager, identifying operational and commercial opportunities.
4. Acting as the point of contact in the Store Manager’s absence.
5. Providing excellent customer service by addressing inquiries and resolving complaints professionally.
6. Managing day-to-day operations, including opening and closing procedures.
7. Supporting cash management tasks, such as processing transactions and reconciling tills.
8. Participating in hiring, onboarding, and training new employees.
9. Providing feedback and coaching to colleagues to improve performance.
10. Supporting the Store Manager in maintaining colleague schedules for proper coverage and productivity.

Role Objectives and KPIs:

1. Contributing to achieving or exceeding the store\’s monthly sales target.
2. Driving additional KPIs including Units, Conversion, ATV, UPT.
3. Achieving upselling and cross-selling targets.
4. Maintaining a high Net Promoter Score.
5. Ensuring stock accuracy during store audits.
6. Ensuring all new colleagues complete mandatory training.
7. Maintaining employee satisfaction and engagement survey results.
8. Assisting in keeping operational costs within budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail and understanding of current trends and competitors.
3. Experience in coaching and developing individuals.
4. Proven track record of achieving and exceeding sales targets and KPIs.
5. Experience analyzing KPI data for commercial decision-making.
6. Attention to detail and commercial awareness; visual merchandising experience is a plus.
7. Ability to promote JD Group values internally and externally.

Benefits:

We value our employees\’ dedication and offer benefits such as:

• Quarterly discretionary bonuses
• 30% store and online discount across various brands
• Exclusive deals through our benefits platform
• Access to health and well-being services
• Internal development courses and apprenticeships
• Discounted gym memberships at JD Gyms
• Life assurance
• Colleague networks and volunteering opportunities

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