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For Companies At a Glance
- Tasks: Engage with customers via email, phone, and chat to provide top-notch service.
- Company: Join VF Corporation, home to iconic brands like The North Face and Vans.
- Benefits: Enjoy flexible working, 50% employee discount, health initiatives, and 25+ days holiday.
- Why this job: Be part of a purpose-driven team that values sustainability and customer satisfaction.
- Qualifications: Fluent in Swedish and English, with a passion for customer service.
- Other info: Hybrid work model with the option to work abroad for 15 days a year.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Care Advisor - Swedish Speaking role at The North Face.
Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)
Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe
Location: NG2 Business Park, Nottingham (must live within commutable distance)
VF Corporation is looking for an outstanding Customer Care Advisor fluent in Swedish to join our Customer Service Team in Nottingham. VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands, including The North Face, Vans, Timberland, and Eastpak.
Let’s Talk About The Role
If you are fluent in verbal and written Swedish and English, this is an exciting time to join our ever-growing eCommerce team that provides an exceptional service to our online consumers. As a Customer Care Advisor, you will be responsible for putting our customers at the heart of everything you do. You will be their key contact via email, telephone, and online chat to support the customer shopping journey. You will exceed their expectations by providing a friendly and personalised response whilst delivering the highest levels of service.
How You Will Make a Difference:
- Communicating with customers by telephone, email, and online to provide outstanding service
- Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing, and quality queries
- Discussing new products and managing multiple tasks to promptly resolve customer queries
- Identifying ways to improve processes in order to improve sales, brand loyalty, and the customer service and experience
- Updating our systems and working with marketing, retail, and other teams to further improve customer service and satisfaction.
Skills To Success:
- Fluent in Swedish and English, able to communicate both verbally and in writing in a clear and concise manner
- Customer focused to achieve the best results for your customers and the business
- Flexible to meet the changing needs and varying deadlines of our business
- Able to work to customer service measures, metrics, and KPIs within a service targeted environment.
What’s In It For You:
We’re in the business of unleashing human potential, driven by the ideas, energy, and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates.
- A supportive feedback-based culture where respect and integrity guide us in what we do
- An inclusive international environment where people of diverse backgrounds, lifestyles, and nationalities love working together
- Be part of an iconic lifestyle brand in a multi-brand, multi-country organisation
- 50% employee discount on all VF brands both in store and online
- Subsidised canteen and break out areas offering complimentary hot drinks
- Health Shield membership and access to numerous health and wellbeing initiatives
- Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.
- 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off
- 12% contributory smart pension scheme (8% on us, 4% from you)
- Cycle to work scheme
- Free secure onsite parking and discounts with local public transport
Free to Be, Inclusion & Diversity:
As a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to supporting disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you.
Customer Care Advisor - Swedish Speaking employer: The North Face
Contact Detail:
The North Face Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor - Swedish Speaking
✨Tip Number 1
Familiarise yourself with The North Face brand and its products. Understanding their values and product range will help you connect better with customers and provide tailored support.
✨Tip Number 2
Brush up on your Swedish language skills, especially in a customer service context. Practising common phrases and responses can help you communicate more effectively during the interview.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you provided excellent customer service. This will demonstrate your ability to handle various customer scenarios.
✨Tip Number 4
Show your enthusiasm for sustainability and active lifestyles, as these are core values of The North Face. Being able to articulate how you align with their mission can set you apart from other candidates.
We think you need these skills to ace Customer Care Advisor - Swedish Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in Swedish and English. Use specific examples that demonstrate your ability to communicate effectively and provide excellent service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you align with the values of VF Corporation. Mention your understanding of their brands and how you can contribute to enhancing customer satisfaction.
Showcase Relevant Skills: Emphasise skills that are crucial for the role, such as problem-solving, multitasking, and adaptability. Provide examples of how you've successfully handled customer inquiries or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at The North Face
✨Showcase Your Language Skills
Since the role requires fluency in both Swedish and English, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play scenarios in both languages to showcase your proficiency.
✨Understand the Brand
Familiarise yourself with The North Face and its values. Research their products, mission, and recent initiatives. This will help you align your answers with the company's ethos and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare examples from your past experiences where you successfully resolved customer issues or exceeded expectations. This will demonstrate your problem-solving skills and customer focus.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about team dynamics, company culture, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
