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For Companies At a Glance
- Tasks: Engage with staff, visitors, and residents while ensuring safety and respect in a unique environment.
- Company: Join Sodexo, a global leader committed to creating better everyday experiences for everyone.
- Benefits: Enjoy a competitive salary, flexible shifts, comprehensive training, and a supportive work culture.
- Why this job: Make a positive impact in a diverse setting while developing valuable interpersonal skills.
- Qualifications: No prior experience needed; just bring your excellent communication skills and a proactive attitude.
- Other info: Full training provided, including shadowing experienced colleagues for hands-on learning.
The predicted salary is between 26734 - 26734 £ per year.
Are you seeking a rewarding and challenging role within a dynamic and diverse environment? Do you possess excellent interpersonal and customer service skills? Are you eager to make a positive impact on the lives of staff, visitors, and residents at HMP Altcourse? If so, we invite you to explore this exciting opportunity to join our team as an Operations Support Officer (OSO).
What We Offer
- Salary of £26,734.51
- Both day and night shift patterns available, with night shifts scheduled as 7 days on and 7 days off
- Full-time contracts
- Comprehensive paid training
- Additional benefits outlined in the attached benefits guide
Role Overview
Our OSOs emphasize the importance of interpersonal skills over prior experience in this environment. The key is your ability to engage with and manage the people you serve. As an Operations Support Officer, your responsibilities include maintaining a safe and secure environment for staff, visitors, and residents, ensuring everyone is treated with decency, dignity, and respect. You will also foster an environment that prioritizes safety and security adherence.
This role is suitable for individuals from diverse backgrounds such as Forces, Social Care, Support Work, Teaching, Retail, or others seeking a career change that could transform their future.
Unique Environment
Working in a prison is unlike any other career. It requires humility, professionalism, and the ability to build rapport with colleagues and visitors while maintaining respect. You will serve as an ambassador for HMP Altcourse and Sodexo, being the first and last point of contact for visitors and staff.
Please refer to the attached detailed job description for a comprehensive list of responsibilities.
The Ideal Candidate
Great PCOs are essential to our operations, supporting prisoners and encouraging positive change. Attributes we value include:
- High interpersonal skills
- Proactive approach to Equality and Inclusion
- Proactive approach to Health and Safety
- Calmly challenging inappropriate behavior
- Ability to work independently or in a team to high standards
- Systematic and proactive in task management
Training Program
All training is provided to ensure you are confident and prepared. The four-week training program includes shadowing experienced colleagues and learning to handle conflicts, preparing you for independent work as an OSO.
About Sodexo
Our purpose is to create a better everyday for everyone, building a better life for all. Operating in 55 countries and serving over 100 million consumers daily, we specialize in On-Site Food and FM Services, Benefits & Rewards, and Personal & Home Services. We are committed to diversity, inclusion, and equal opportunities. As a Disability Confident Leader, we support candidates with disabilities through our specialized interview scheme.
Location
HMP Altcourse, Brookfield Drive, Fazakerley, Liverpool, L9 7LH, United Kingdom
Operational Support Officer (OSO) - HMP Altcourse employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Officer (OSO) - HMP Altcourse
✨Tip Number 1
Familiarise yourself with the unique environment of a prison. Understanding the dynamics and challenges faced in such settings will help you demonstrate your awareness during interviews, showing that you're prepared for the role.
✨Tip Number 2
Highlight your interpersonal skills in conversations with our team. Since the role prioritises engagement with people, be ready to share examples of how you've successfully interacted with diverse groups in previous roles.
✨Tip Number 3
Research the values and mission of Sodexo. Being able to articulate how your personal values align with our commitment to creating a better everyday for everyone can set you apart from other candidates.
✨Tip Number 4
Prepare questions about the training programme and support available for new OSOs. This shows your eagerness to learn and adapt, which is crucial in a role that involves maintaining safety and security.
We think you need these skills to ace Operational Support Officer (OSO) - HMP Altcourse
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Operational Support Officer position. Highlight how your interpersonal skills and customer service experience align with the role.
Tailor Your CV: Customise your CV to reflect relevant experiences that demonstrate your ability to engage with diverse individuals. Emphasise any previous roles in social care, teaching, or customer service that showcase your interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for making a positive impact in a challenging environment. Mention specific examples of how you've handled similar situations in the past.
Highlight Training and Development: In your application, express your eagerness to participate in the comprehensive training program. Discuss your willingness to learn and adapt, which is crucial for success in this unique environment.
How to prepare for a job interview at Sodexo
✨Showcase Your Interpersonal Skills
As an Operational Support Officer, your ability to engage with people is crucial. Be prepared to share examples of how you've successfully interacted with diverse groups in previous roles, highlighting your communication and empathy.
✨Demonstrate a Proactive Approach
Discuss your proactive strategies for promoting equality, inclusion, and health and safety. This will show that you understand the importance of these values in a prison environment and are ready to uphold them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations. Think of specific instances where you calmly addressed inappropriate behaviour or resolved conflicts, as this will illustrate your problem-solving skills.
✨Research HMP Altcourse and Sodexo
Familiarise yourself with the values and mission of both HMP Altcourse and Sodexo. Understanding their commitment to creating a safe and respectful environment will help you align your answers with their expectations during the interview.
