MS Dynamics Developer

Reporting To: Senior Systems Administrator

Salary Range: £38,000 - £40,000 (Dependent on experience)

Contract Type: Permanent

Location: Hybrid - (across Felix’s sites in London)

Hours/Days per week: 37.5 hours per week, 9am – 5.30pm, Monday to Friday.

Requirements: The Felix Project can only employ applicants who currently have the right to work in the UK.

About The Felix Project: The Felix Project is London’s largest food redistribution charity. Our vision is a London where good food is never wasted, and no one goes hungry. We aim to reduce the negative impact food waste has on the environment by working with the food industry to rescue high quality surplus produce, that would otherwise have gone to waste. This food is sorted at one of our four depots or turned into meals in Felix’s Kitchen. It is then distributed to over 1,200 community organisations, such as food banks, homeless shelters and primary schools, all of whom are working within communities across London to feed people experiencing hunger.

Our Values: Our values set the tone for our organisational culture and reflect how we do everything at The Felix Project including our recruitment & selection process.

Purpose of the Job: We are looking for a Dynamics Developer to play a key role in the Felix IT Team to support our continued support and development of bespoke applications built on the Microsoft Dynamics technology stack. This role will report into the Senior System Administrator who is responsible for our Microsoft Dynamics environment.

Duties and Responsibilities: At The Felix Project, we are embarking on a journey to apply technology and IT systems to streamline the business and become more efficient. Our core applications are all based on the Microsoft suite – Dynamics, M365, Power BI, Fabric, Real Time Marketing and SharePoint. We also use the Microsoft Security and Compliance systems. We do also have a number of 3rd party external systems where we pull data from for analysis. Currently we have the following solutions built in MS Dynamics:

• Route Me (Bespoke route planning application)
• Fund Raising
• Volunteer Management System (based on the MS Not For Profit stack)
• Community Portal (Internal bespoke application that manages our Charitable Organisations we support)
• Supply Team
• Felix Connect (Bespoke application to manage Ad Hoc food offers)

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.

Person Specification: We are looking for a Dynamics Developer with experience helping to continue our migration of legacy applications and spreadsheets into D365. We have a limited external support contract from a near shore support centre in Bratislava and an offshore support development team in India (limited days per month), so this role will also focus on supporting current and new Dynamics applications. The role will also require the person to support and engage with the business to gather clear requirements and log them in DevOps once they have been prioritised. As we grow, it is paramount we develop all areas of the charity to have maximum impact through innovation, creativity, agility and an entrepreneurial approach. During our continued migration to D365, we expect the successful applicant to be able to review business processes and make suggestions and improvements from the As Is process to the To Be process prior to modelling with technology. The successful candidate will also have a comprehensive understanding of the DataVerse, and the structures of tables and rows used in Dynamics as this will be the lead system for our business reporting and intelligence via Fabric and PowerBi during 2025.

Key Responsibilities:

• Act as primary support for Felix’s MS Dynamics solutions
• 1st line Helpdesk; Responsible for triaging and resolving tickets both internally and externally with our support centre
• Troubleshooting system performance issues and minor bug fixing
• Liaise with Senior System Administrator and IT Change Management to ensure tickets are prioritised and dealt with in a timely fashion within SLA timeframes
• Test the resolution of Bugs in the development environments before being deployed to production
• Test new features in the development environments before being deployed to production
• Support the Senior System Administrator in deploying Felix solutions to the live environment
• Manage and maintain user permissions, security roles and security teams
• Ensure that data in Dynamics is accurate and protected against unauthorised access
• Partner with team members in Felix IT across the organisation to train new users and support existing users with system usage such as data entry, reporting, and basic system functionality
• Monitor Dynamics operations and conduct performance analysis to assess options for optimising and configuring the system
• Participate in IT and cross-functional meetings to support staff and various team members to review upcoming Dynamic issues, items, and trainings
• Take on the responsibility and act on deduplicating contacts
• Setup new users and apply the correct license to their account
• Setup various views for Felix staff members.

Equity Diversity Inclusion & Belonging: At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.

Application procedure: Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted.

Recruitment timeline: We reserve the right to close advertisements early and we might assess candidates and arrange interviews as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity. Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, we will not be able to provide feedback.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Engineering and Information Technology

Industries: Non-profit Organization Management