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- Tasks: Provide high-quality patient care during transport and perform patient assessments.
- Company: Join the Royal Flying Doctor Service, a trusted charity serving Australians since 1928.
- Benefits: Enjoy flexible casual positions, salary packaging, and great parental leave benefits.
- Why this job: Be part of a supportive culture with opportunities for growth in non-emergency patient care.
- Qualifications: Must be qualified as a Patient Transport Officer with Cert III in Non-emergency Patient Care.
- Other info: Work in a less stressful environment than emergency care with a 2:1 staff-to-patient ratio.
Horsham / Stawell – Casual Patient Transport Officers
Date published: 15 Apr 2025
Location: Horsham and Stawell
Join Australia’s iconic, reputable, and trusted charity.
Flexible casual positions in Horsham and Stawell with salary packaging offered.
Base Hourly Rate: $30.14 - $30.57 plus 25% casual loading, penalties, allowances, super & salary packaging.
The Organisation:
Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency road, aeromedical, and primary health services for people in rural and remote Australia. We believe in creating opportunities so all Victorians can access essential primary health care services.
Mobile Patient Care (MPC) offers Non-Emergency Patient Transport primarily in Victoria and New South Wales. We work with a large fleet of ambulances supported by RFDS aircraft. MPC provides clinical care for patients traveling from home to hospital, hospital to hospital, and hospital to home, as well as transport to and from specialist clinics.
About the role:
Flying Doctor Mobile Patient Care is seeking applications for casual Patient Transport Officers in Horsham and Stawell. We pride ourselves on delivering high-quality patient care during on-road transport of patients with various medical conditions. As a leader in the Non-Emergency Patient Transport (NEPT) industry, we offer structured training, opportunities for growth, and a supportive organizational culture.
Key responsibilities include:
- Perform patient assessment and intervention on-road
- Provide high-quality patient care during transport
- Develop and maintain positive relationships with patients and stakeholders
- Assess intervention effectiveness according to RFDS MPC guidelines, NEPT regulations, and scope of practice
- Work independently and solve problems within policies and procedures
- Collaborate with team members
- Maintain understanding of RFDS MPC policies and NEPT regulations
Qualifications and experience required:
- Qualified as a Patient Transport Officer (PTO) with at least Cert III in Non-emergency Patient Care
- Experience in NEPT sector preferred but not essential
- Full Victorian Driver’s license with ability to drive in city and country conditions, and a satisfactory driving history
- Availability to work shifts across a 7-day roster (no night shifts)
What RFDS offers:
- Work for Australia’s most reputable and trusted charity
- High-quality non-emergency patient care in a safety-focused environment
- Penalties and overtime allowances
- Salary packaging options
- A less stressful environment than emergency care
- Opportunities to work at different locations
- Great parental leave benefits
- Potential to work with high acuity, complex patient care, and aeromedical teams
- Stepping stone for careers in emergency care, nursing, or paramedicine
- 2:1 staff-to-patient ratio
To apply, click ‘Apply’ to be redirected to our Career Centre.
Mandatory vaccination policy:
Provide evidence of vaccinations: Hepatitis B, Chicken Pox, MMR, Diphtheria, Tetanus, Pertussis, and Influenza. Applications via email are not accepted.
The RFDS Victoria is committed to diversity and equal opportunity. We encourage applications from underrepresented groups, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, and LGBTQI individuals. All applicants must have the right to work in Australia.
Mobile Patient Care employer: Royal Flying Doctor Service of Australia
Contact Detail:
Royal Flying Doctor Service of Australia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Patient Care
✨Tip Number 1
Familiarise yourself with the Royal Flying Doctor Service's mission and values. Understanding their commitment to providing high-quality patient care will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former Patient Transport Officers. They can provide valuable insights into the day-to-day responsibilities and challenges of the role, which can help you prepare better for any discussions during the hiring process.
✨Tip Number 3
Highlight any relevant experience in non-emergency patient transport or similar roles during your conversations. Even if you lack direct experience, showcasing transferable skills from other healthcare settings can make a strong impression.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Since the role requires working across a 7-day roster, demonstrating your willingness to adapt to various schedules can set you apart from other candidates.
We think you need these skills to ace Mobile Patient Care
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Patient Transport Officer position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in patient care or the NEPT sector. If you have a Cert III in Non-emergency Patient Care, make sure to mention it prominently.
Showcase Soft Skills: The role requires strong interpersonal skills. Use your application to demonstrate your ability to develop positive relationships with patients and stakeholders, as well as your problem-solving capabilities.
Follow Application Instructions: Ensure you apply through the specified Career Centre link and not via email. Double-check that you have included all necessary documents, such as proof of qualifications and vaccination evidence.
How to prepare for a job interview at Royal Flying Doctor Service of Australia
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Patient Transport Officer. Familiarise yourself with the key tasks such as patient assessment, providing care during transport, and maintaining relationships with patients and stakeholders.
✨Showcase Your Qualifications
Highlight your qualifications, especially your Cert III in Non-emergency Patient Care. If you have experience in the NEPT sector, be ready to discuss specific situations where you applied your skills effectively.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've solved problems in previous roles. The interviewers will be looking for your ability to work independently and make decisions within policies and procedures.
✨Emphasise Team Collaboration
Since the role involves working closely with team members, be prepared to discuss your experience in collaborative environments. Share examples of how you've contributed to a team and maintained positive relationships with colleagues.
