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For Companies At a Glance
- Tasks: As a Service Advisor, you'll evaluate customer needs and ensure top-notch service.
- Company: Join MG, a leading automotive brand, in a dynamic role in Perth.
- Benefits: Enjoy 30 days holiday, bonuses, career development, and exclusive employee discounts.
- Why this job: Be part of a customer-focused team that values professionalism and satisfaction.
- Qualifications: Previous customer service experience is preferred; confident communication skills are essential.
- Other info: Flexible working options and support for emotional and legal needs available.
The predicted salary is between 28800 - 43200 £ per year.
A fantastic opportunity has arisen to work at MG in Perth as a Service Advisor. Do you have what it takes to work in a highly demanding, customer-focused role? Are you confident and motivated to provide a high level of customer satisfaction? This is a critical customer-focused role that demands the highest levels of professionalism and customer care.
The Role as Service Advisor
- Evaluate customer needs regarding servicing or repair requirements, in line with Vehicle Health Checks.
- Ensure the customer is aware of all applicable costs and the progress of repairs in a timely manner, handling objections competently.
- Coordinate internally with workshop colleagues to progress the vehicle through the service process.
- Deliver exceptional customer service to achieve customer satisfaction objectives while adhering to manufacturer standards and dealership procedures.
- Maintain accurate customer details to ensure the customer database is up to date.
- Keep up-to-date knowledge of additional products and services.
- Work in line with all service and warranty policies of both the group and manufacturer.
Skills & experience that will help Service Advisors succeed in this role
- Previous customer service experience is preferable.
- Deliver first-class service to achieve company and manufacturer objectives.
- Self-motivated with experience of achieving targets.
- Confident and professional communication skills.
If you’ve got it, we want it, and in return, you will benefit from us:
- 6 weeks holiday (30 days per year, full-time), increasing with length of service.
- Additional earning potential through bonus.
- Career development opportunities.
- Award-winning in-house and manufacturer training.
- Access to colleague car purchase schemes.
- Group contributory pension scheme.
- Life assurance.
- Industry-leading employee discount platform at a wide range of high street & online providers.
- Employee support available 24/7/365 from trained specialists for emotional, mental, and legal requirements.
- Colleague uniform provided.
- Preferential rates on borrowing and saving schemes.
- Family Fun Days and dealership events.
- Preferential rates on vehicle parts purchases and servicing.
- Cycle to work scheme.
So… what happens next?
Like the sound of this position? Apply online, and our Recruitment Team will review your CV and provide an update. Due to the volume of applications, you may receive an automated response. For more information on our recruitment process, please visit our website.
Please note: We can only accept applications from candidates eligible to work in the UK without sponsorship. Verification will be required.
Service Advisor employer: The John Clark Motor Group
Contact Detail:
The John Clark Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with MG's brand values and customer service standards. Understanding what they prioritise will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service roles where you successfully handled objections or resolved conflicts. This will showcase your problem-solving skills and ability to maintain professionalism under pressure.
✨Tip Number 3
Research common vehicle servicing issues and the latest trends in the automotive industry. Being knowledgeable about these topics will not only impress your interviewers but also show your commitment to providing exceptional service.
✨Tip Number 4
Network with current or former employees of MG, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Advisor. Highlight your customer service experience and how it aligns with the job requirements in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Service Advisor position. Emphasise your ability to deliver exceptional customer service and any previous roles where you've successfully handled customer needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company’s values. Mention specific examples of how you’ve provided high levels of customer satisfaction in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for a customer-focused role.
How to prepare for a job interview at The John Clark Motor Group
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to deliver exceptional customer service is crucial. Prepare examples from your previous roles where you successfully handled customer inquiries or resolved issues, demonstrating your commitment to customer satisfaction.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Service Advisor, such as evaluating customer needs and coordinating with workshop colleagues. This knowledge will help you articulate how your skills align with the job requirements during the interview.
✨Prepare for Common Interview Questions
Anticipate questions related to handling objections, managing customer expectations, and working under pressure. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate Professionalism and Confidence
Since this role demands high levels of professionalism, ensure you present yourself well and communicate confidently. Dress appropriately for the interview and maintain a positive attitude throughout the conversation.
