Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage end-to-end freight forwarding activities and ensure excellent customer service.
- Company: Join a dynamic team in the thriving freight forwarding industry in Birmingham.
- Benefits: Enjoy a full-time role with flexible shifts and opportunities for growth.
- Why this job: Be part of a collaborative environment that values operational excellence and customer satisfaction.
- Qualifications: Experience in freight forwarding and strong customer service skills are essential.
- Other info: Opportunity to work with senior professionals and develop your career in logistics.
The predicted salary is between 30000 - 42000 £ per year.
Join a dynamic freight forwarding team as a Forwarder, delivering outstanding end-to-end service across air, sea, and road operations. This role focuses on providing seamless customer support, ensuring operational excellence, and driving compliance with key regulations.
Key responsibilities:
- Manage end-to-end freight forwarding activities (clearances, bookings, deliveries, invoicing)
- Maintain excellent customer service, building strong client and supplier relationships
- Ensure accurate customs entries, cost control, job costing, and month-end compliance
- Collaborate closely with senior forwarders, operations managers, and sales teams
- Follow strict SOPs, KPIs, and quality standards to meet internal and external requirements
What you'll bring:
- Proven experience in freight forwarding operations (air, sea, or road)
- Strong customer service focus and problem-solving skills
- Knowledge of transport sector IT systems and financial processes
- Ability to work flexibly, including occasional shifts and weekends
- Driven, results-oriented, and team-focused attitude
Location: Birmingham
Full-time, Monday to Friday (with flexibility for shifts/weekends as needed)
Ready to take your freight forwarding career to the next level? Get in touch today to apply or find out more!
Forwarder / Import Operator employer: Parkside
Contact Detail:
Parkside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forwarder / Import Operator
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in freight forwarding. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the industry.
✨Tip Number 2
Network with professionals in the freight forwarding sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled customer service challenges in the past. Highlighting your problem-solving skills will show us that you're ready to excel in a fast-paced environment.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your answers during the interview, making it clear that you're a great fit for our team.
We think you need these skills to ace Forwarder / Import Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Forwarder. Familiarise yourself with key tasks such as managing freight forwarding activities, customer service, and compliance with regulations.
Tailor Your CV: Highlight your relevant experience in freight forwarding operations, especially in air, sea, or road transport. Emphasise your customer service skills and any specific IT systems you are familiar with that relate to the transport sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the freight forwarding industry. Mention how your skills align with the job requirements and provide examples of how you've successfully managed client relationships or solved problems in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the freight forwarding industry.
How to prepare for a job interview at Parkside
✨Know Your Freight Forwarding Basics
Make sure you brush up on the fundamentals of freight forwarding, including air, sea, and road operations. Be prepared to discuss your previous experiences and how they relate to the role.
✨Demonstrate Customer Service Skills
Since this role emphasises customer support, think of examples where you've provided excellent service. Highlight your problem-solving skills and how you've built strong relationships with clients in the past.
✨Familiarise Yourself with Regulations
Understanding compliance and regulations is crucial in this field. Be ready to talk about your knowledge of customs entries and any relevant regulations that impact freight forwarding.
✨Show Your Team Spirit
This position requires collaboration with various teams. Prepare to share instances where you've worked effectively within a team, showcasing your results-oriented and flexible attitude.
