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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and smooth store operations.
- Company: Join Screwfix, a growing company known for its supportive culture and career opportunities.
- Benefits: Enjoy competitive pay, 28 days holiday, discounts, and an award-winning pension scheme.
- Why this job: This role offers diverse tasks, a fun team environment, and clear paths for career growth.
- Qualifications: Previous supervisory experience in retail and a passion for excellent customer service are essential.
- Other info: Flexible shifts and comprehensive training programmes to help you thrive in your career.
The predicted salary is between 24000 - 36000 £ per year.
You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. With the help of our excellent training programmes and varied shift patterns to support a healthy work-life balance, you’ll be on the right track for a promising career with us!
Opening hours:
- Monday - Friday (7am to 8pm)
- Saturday (7am to 6pm)
- Sunday (9am to 4pm)
Key responsibilities
- Host: You’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
- Store standards: You’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliance and stock management.
- Part of the team: You’ll join a team who take pride in their store, working together and having lots of fun along the way!
Required skills & experience
- An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
- Great at giving amazing customer service, and able to translate that into sales.
- Inquisitive, ever-questioning and ever-improving.
- Passionate about our business.
- Friendly, flexible, reliable, honest and like to work hard!
What’s in it for you?
- Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
- We offer a competitive salary.
- 28 days annual leave (including an allowance for Bank Holidays), increasing with length of service, up to a maximum of 33 days annual leave.
- Award-winning company pension scheme - up to 14% Kingfisher contribution!
- Life cover.
- 20% discount with Screwfix and B&Q.
- Discounted healthcare.
- Company share save schemes.
- Excellent training and ongoing development.
Be yourself at Screwfix
We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace.
Applying online is simple. Fill in some basic details and upload your most recent CV. If you’re applying for a S.A. you’ll also need to complete a Situational Judgement Test.
Interview: Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
Offer: If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.
Retail Supervisor employer: Screwfix Direct Ltd
Contact Detail:
Screwfix Direct Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Screwfix's products and services. Visit a local store to get a feel for the environment and customer interactions. This will help you speak confidently about the brand during your interview.
✨Tip Number 2
Prepare for competency-based questions by reflecting on your past experiences in retail or supervisory roles. Think of specific examples where you've demonstrated leadership, customer service, and problem-solving skills.
✨Tip Number 3
Show your enthusiasm for the role by engaging with Screwfix's social media platforms. Comment on posts or share your thoughts on their initiatives. This can help you stand out as a passionate candidate.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail supervision or management. Emphasise your ability to lead a team, provide excellent customer service, and manage store operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the role. Mention specific examples of how you've successfully led teams or improved customer satisfaction in previous positions.
Showcase Relevant Skills: In your application, clearly outline skills that match the job description, such as team leadership, customer service excellence, and stock management. Use bullet points for clarity and impact.
Prepare for Competency Questions: Anticipate competency-based questions during the interview process. Prepare examples from your past experiences that demonstrate your problem-solving abilities, teamwork, and adaptability in a fast-paced environment.
How to prepare for a job interview at Screwfix Direct Ltd
✨Know the Company
Before your interview, take some time to read up on Screwfix. Familiarise yourself with their values, products, and services. A good understanding of the company will help you answer questions more confidently and show your genuine interest in the role.
✨Prepare for Competency Questions
Expect competency-based questions that assess your experience and skills. Think of specific examples from your past roles where you've demonstrated leadership, customer service, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Passion for Customer Service
As a Retail Supervisor, excellent customer service is key. Be ready to discuss how you've provided outstanding service in previous roles and how you would ensure customers have a great experience at Screwfix. Highlight any relevant achievements or feedback you've received.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the company's future plans. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
