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For Companies At a Glance
- Tasks: Support teams with order processing, data analysis, and communication for smooth operations.
- Company: Join GOBI Operations, a dynamic team focused on customer service and operational excellence.
- Benefits: Enjoy flexible working options and gain valuable experience in a supportive environment.
- Why this job: Perfect for proactive individuals wanting to develop skills in a fast-paced, collaborative setting.
- Qualifications: Strong communication skills, Microsoft Office proficiency, and a knack for problem-solving are essential.
- Other info: Ideal for those interested in the academic library or publishing industry.
Your Opportunity
We are looking for a dedicated and detail-oriented Customer Service & Operational Support Administrator to join GOBI Operations. In this crucial role, you will be providing essential administrative and system support to various teams within the GOBI Operations, including Customer Service, Library Technical Services, and purchasing teams. You will assist with order processing, customer claims, project tracking, data analysis, and communication between teams, ensuring smooth and efficient operations. If you are a proactive and motivated individual with the ability to multitask, prioritise, and communicate effectively across teams, we’d love to hear from you.
What You'll Do
- Administrative Support: Assist Customer Service Account Managers with processing orders and credits, updating account details, managing customer claims, and producing/analysing sales reports.
- Spreadsheet Support & Data Analysis: Create, maintain, and analyse spreadsheets to track key operational data for the GOBI operation.
- Note Taking & Reminders: Document meeting notes and assist with setting reminders for follow-up tasks.
- Expense Logging: Accurately log and track GOBI operation expenses.
- Project Tracker Management: Regularly update project trackers to ensure visibility and accountability.
- Communication: Manage general email communication between teams and ensure alignment on updates and priorities.
- Customer Interaction: Provide cover during annual leave, responding to customer requests quickly and professionally.
- Problem-solving: Collaborate with cross-functional teams to resolve issues and prevent customer errors.
- Order Management: Proactively manage customer orders, monitor delays, and liaise with the purchasing team.
- Technical Support: Troubleshoot digital and print acquisition issues, including cataloging records and electronic invoicing.
- Ad-Hoc Projects: Take on additional tasks to support GOBI operation's goals as needed.
About You
- Essential:
- High-level oral and written communication skills
- Proficiency in Microsoft Office (Outlook, Word, Excel, Access)
- Experience with order management systems and CRM systems
- Ability to prioritise and meet deadlines in a fast-paced environment
- Strong analytical and technical skills
- Attention to detail and accuracy in all tasks
- Ability to quickly adapt to new systems and processes
- Proactive and adaptable, thriving in a dynamic environment
- Excellent communicator, focusing on professional and clear interactions
- Knowledge of European languages (Spanish or Italian preferred)
- Previous experience in the academic library/publisher industry
Pay Range: GBP £1.00 - GBP £1.00 /Hr.
Customer Service & Operational Support Administrator employer: EBSCO Information Services
Contact Detail:
EBSCO Information Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Operational Support Administrator
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as Microsoft Office and order management systems. Being able to demonstrate your proficiency in these areas during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your experience in customer service and administrative roles by preparing examples of how you've successfully managed tasks like order processing or data analysis. This will help you illustrate your ability to multitask and prioritise effectively.
✨Tip Number 3
Research GOBI Operations and understand their mission and values. Tailoring your conversation during the interview to align with their goals will demonstrate your genuine interest in the role and the company.
✨Tip Number 4
Practice your communication skills, especially if you know any European languages like Spanish or Italian. Being able to converse in multiple languages can set you apart from other candidates and show your adaptability in a diverse work environment.
We think you need these skills to ace Customer Service & Operational Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your proficiency in Microsoft Office, order management systems, and any previous customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to multitask. Mention specific examples of how you've successfully managed administrative tasks or resolved customer issues in the past.
Highlight Analytical Skills: Since the role involves data analysis and spreadsheet support, include any relevant experience you have with data tracking and reporting. Provide examples of how you've used analytical skills to improve processes or solve problems.
Showcase Adaptability: Demonstrate your ability to adapt to new systems and processes. Share experiences where you've quickly learned new tools or adjusted to changing priorities, which is crucial for this dynamic role.
How to prepare for a job interview at EBSCO Information Services
✨Showcase Your Communication Skills
As a Customer Service & Operational Support Administrator, effective communication is key. Be prepared to demonstrate your oral and written communication skills during the interview. You might be asked to explain how you would handle customer queries or communicate updates between teams.
✨Highlight Your Technical Proficiency
Make sure to discuss your experience with Microsoft Office and any order management or CRM systems you've used. Prepare examples of how you've utilised these tools in previous roles, especially in data analysis or project tracking.
✨Demonstrate Your Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of specific instances where you've collaborated with teams to resolve issues or prevent errors. This will show your proactive approach and ability to thrive in a dynamic environment.
✨Prepare for Scenario-Based Questions
Be ready for scenario-based questions that may relate to managing customer orders or handling claims. Practise articulating your thought process and how you prioritise tasks in a fast-paced setting, as this will reflect your ability to multitask effectively.
