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- Tasks: Manage vehicle access, handle mail, and ensure safety in the post room.
- Company: Join Ballymore Properties Ltd, a leader in residential estates.
- Benefits: Enjoy a 4 on 4 off schedule and a supportive team environment.
- Why this job: Be part of a dynamic team, making a real impact in residents' lives.
- Qualifications: Good organisational skills and a team player attitude are essential.
- Other info: Equal opportunities employer, fostering a positive workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Location of work: Silvertown - East London (E16)
Hours of work: 4 on 4 off, Days. 7:00am - 19:00pm.
Duties & Responsibilities
- Maintain a robust operational process to effectively control vehicle access to/from the post room.
- Implement Health & Safety procedures for Post room operations, adhering to current SOPs and legislation.
- Assist with site fire and emergency procedures, ensuring relevant preventative measures are undertaken.
- Liaise with RSM for departmental issues.
- Handle requests & enquiries to the Postroom Department efficiently and professionally, both in person and by telephone, following SOPs.
- Keep work areas clean and tidy, reporting defects immediately.
- Secure the Postroom at all times, challenging and dealing with any unauthorised access appropriately.
- Be part of the Resort team, maintaining policies, company rules, and quality standards of Ballymore Properties Ltd.
- Greet residents and couriers politely during mail drop-offs and collections.
- Liaise with RSM and RD regarding delivery requests to and from the site via the Postroom.
- Ensure smooth communication system operations within the Estate following SOP principles.
- Report security, health, safety issues, incidents, or complaints accurately.
- Receive, safekeep, and audit parcels and registered mail; secure valuable items in the safe for collection.
- Prepare postal slips for delivery into resident post-boxes, recording them for signature upon collection.
- Issue parcels and registered mail correctly as per SOPs.
- Handle residents’ dry cleaning/laundry, ensuring paperwork is completed.
- Carry out apartment and estate key audits when requested.
- Proactively address maintenance and cleaning issues within the estate.
- Maintain a safe environment and a tidy Parcel Room and storage areas.
- Act appropriately during emergencies.
- Forward relevant correspondence promptly to the RD’s office.
- Provide clear handovers at shift change, highlighting recent events and upcoming activities.
- Attend meetings as directed by the Resort Director or Residential Services Manager.
Other Responsibilities
- Understand and demonstrate the principles of the BAML Mission Statement.
- Foster a ‘can do, will do, with pleasure’ culture within the Residential Estates Team.
- Assist with other tasks or duties as assigned by the Resort Director or Residential Services Manager.
Skills, Experience & Qualifications
- Good organisational skills.
- Knowledge and experience with software systems supporting front of house and security functions.
- Team player with initiative.
- Experience working in a complex multi-site environment.
- Strong verbal and written communication skills.
- Knowledge of H&S legislation.
- Ability to develop and implement strategic and tactical plans.
- Capability to drive organisational and cultural change, fostering a sense of community.
- Motivational skills to energise and encourage team collaboration and effectiveness.
- Demonstrated good practice and knowledge of health and safety legislation.
*Ballymore operate as an equal opportunities employer.
Post Room Operative employer: Ballymore
Contact Detail:
Ballymore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Room Operative
✨Tip Number 1
Familiarise yourself with the specific Health & Safety procedures relevant to post room operations. Understanding these protocols will not only help you during the interview but also demonstrate your commitment to maintaining a safe working environment.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've effectively managed tasks in previous roles. Being able to discuss your experience in a multi-site environment will highlight your ability to handle the complexities of this position.
✨Tip Number 3
Practice your communication skills, especially in handling enquiries both in person and over the phone. Being able to convey information clearly and professionally is crucial for the Post Room Operative role.
✨Tip Number 4
Research Ballymore Properties Ltd and their mission statement. Understanding their values and culture will allow you to align your responses during the interview, showing that you're a good fit for their team.
We think you need these skills to ace Post Room Operative
Some tips for your application 🫡
Understand the Job Role: Read the job description thoroughly to understand the responsibilities and skills required for the Post Room Operative position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved organisational skills, health and safety knowledge, or experience in a multi-site environment. Use specific examples to demonstrate your capabilities.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated in past positions.
Express Team Spirit: Mention your ability to work as part of a team and your initiative in fostering a positive work culture. This aligns with the company's values and shows you can contribute to a collaborative environment.
How to prepare for a job interview at Ballymore
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Post Room Operative. Familiarise yourself with the key duties such as managing vehicle access, implementing health and safety procedures, and handling enquiries. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Organisational Skills
Since good organisational skills are crucial for this position, prepare examples from your past experiences where you successfully managed tasks or projects. Highlight how you maintained order in busy environments, as this will resonate well with the interviewers.
✨Emphasise Teamwork and Initiative
Being a team player is essential for this role. Be ready to discuss instances where you collaborated effectively with others or took the initiative to solve problems. This will show that you can contribute positively to the Resort team culture.
✨Prepare for Health & Safety Questions
Given the importance of health and safety in this role, brush up on relevant legislation and best practices. Be prepared to discuss how you would implement these procedures in the post room, ensuring a safe environment for everyone.
