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- Tasks: Join our Maternity Admin team to handle queries and manage patient information.
- Company: Be part of Imperial College Healthcare, a leading NHS Trust with a rich heritage.
- Benefits: Enjoy flexible working, career development, and perks like Cycle to Work schemes.
- Why this job: Make a real impact in healthcare while growing your skills in a supportive environment.
- Qualifications: NVQ level 3/A-Levels or equivalent; experience in an NHS setting preferred.
- Other info: We value diversity and welcome applications for flexible working arrangements.
The predicted salary is between 30000 - 42000 £ per year.
Queen Charlotte’s and Chelsea Hospital is seeking to appoint a Community Administrator to join the busy Maternity Department at Queen Charlotte's and Chelsea Hospital. The role is integral to the Maternity Admin team providing a comprehensive and quality administration service to the designated department.
Main duties of the job:
- Dealing with queries from GPs, Doctors, Midwives, wards and other departments, both external and internal, over the phone and via the Maternity Mailbox in a calm and polite manner and in accordance with Trust policy.
- Use hospital information systems to track medical notes, process patients, book appointments, track and action DQIs and carry out any other tasks associated with the system in accordance with department procedures in a timely manner.
- The Community Administrator will be expected to man the generic mailbox in regards to ensuring discharge documentations are sent to relevant community teams to support the bookings of New-born Screening Tests in line with NHSE Screening Targets.
Working for our organisation:
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities:
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person specification:
- Education: NVQ level 3 / A-Levels or equivalent qualification or experience
- Experience: Filing techniques, Previous experience in an NHS setting
- Skills: Organisational skills/ability to learn, Ability to prioritise own workload and work autonomously, Competent use of IT systems – Excel, Word, & database input, IT experience on ECDL, Cerner, NVQ II Customer Care or equivalent
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Community Administrator employer: Imperial College Healthcare NHS Trust
Contact Detail:
Imperial College Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Administrator
✨Tip Number 1
Familiarise yourself with the NHS and its operations, especially in maternity services. Understanding the specific challenges and processes within this department will help you stand out during discussions.
✨Tip Number 2
Network with current or former employees of the Maternity Department at Queen Charlotte's and Chelsea Hospital. They can provide insights into the team dynamics and expectations, which can be invaluable during your interview.
✨Tip Number 3
Brush up on your IT skills, particularly with systems like Cerner and Excel. Being able to demonstrate your proficiency in these tools will show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your organisational skills and how you've managed workloads in previous roles. Providing specific examples will illustrate your ability to prioritise tasks effectively in a busy environment.
We think you need these skills to ace Community Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Community Administrator position. Understand the key responsibilities and required skills, such as organisational skills and IT competency.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise any previous roles in administration, particularly within an NHS setting, and showcase your ability to manage workloads autonomously.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organisation. Mention specific experiences that demonstrate your organisational skills and ability to handle queries calmly and politely, as outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the Community Administrator role.
How to prepare for a job interview at Imperial College Healthcare NHS Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Community Administrator. Familiarise yourself with the specific tasks mentioned in the job description, such as handling queries and using hospital information systems. This will help you answer questions confidently.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or prioritised workloads. Be ready to discuss how you keep track of important documents and deadlines.
✨Showcase Your IT Competence
The job mentions the need for competent use of IT systems like Excel and Word. Brush up on these skills and be prepared to discuss any relevant experience you have with database input or specific software used in NHS settings.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, the department's goals, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
