Employee Success Manager (ES) People Consultant (HRBP)

We are seeking a London-based Manager Employee Success (ES) People Consultant to join our ES organization. This individual will partner closely with other ES teams, including ESBPs, Employee Relations, Labor Relations, ES Operations, Compensation, Mobility, Recruiting, and Talent Development to coordinate, roll out and execute ES programs and initiatives that support the business needs of the organization.

This role will also provide specific support to managers and employees, including direct and specialized manager & employee support, coaching and enablement on a variety of ES topics and programs, including but not limited to, talent initiatives and programs, team dynamics, compensation data analysis, talent strategy and ad hoc analytics. This role will act as an escalation point and mentor for other ESPCs. The ideal candidate is one who is interested in making an impact at scale in one of the fastest growing companies and the industry; excels in a fast paced, high engagement environment; and is looking to work with a strong ES Organization.

• Partner with the ESBPs, ER and other ES teams to coordinate the resolution of issues that require direct interactions with managers, teams and the business related to areas such as talent strategy, compensation, promotions, mobility, teaming dynamics and other related matters.
• Work directly with senior leaders to resolve medium to complex issues.
• Using business/country insights and best practices and experience to influence, coach, enable and support people leaders and teams through complex ES topics.
• Act as a trusted advisor to senior business leaders, ensuring HR strategies support business needs.
• Proactively understands what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities to align with the country priorities.
• Support digital transformation efforts from ES operations, such as AI-driven recruitment and remote work enablement.
• Develops and leads the roll out and execution of ES programs, initiatives and work streams that support the business needs of the organization.
• Create tools, templates and resources for consistent service delivery at scale, and enables peers on leveraging.
• Provide enablement and delivery support for high impact initiatives; examples include talent assessment, high-potential and manager development, organizational design and compensation planning, employee engagement and retention, and high impact teaming.
• Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc.
• Build narratives using data and insights, and partner with ESBPs to establish recommendations for improvement or enhancements based on analysis.
• Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience.
• Lead initiatives in partnership with ES peers to identify bodies of work that can be better done at scale through automation or revised processes and/or make recommendations when it is appropriate to align with different teams.
• Mentor and onboard others across the ES organization and lead and coach them through initiatives.
• Knowledgeable on current and emerging HR trends specific to relevant country(ies) including Labour Relations, Works Councils and Unions (where applicable).
• Partner with the Labour relations, Compliance and Legal team to ensure Salesforce respects our Employment Legal obligations.

• Work closely with ESBP, ER, managers and employees to handle a variety of issues and execute on solutions and strategies in all areas of human resources.
• Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
• Demonstrated ability to be a self-starter and proactive.
• Comfort with ambiguity and proven change agent.
• Proven ability to mentor, coach and onboard other team members.
• Ability to develop effective relationships across all levels of the organization and with diverse client groups.
• Ability to collect, assimilate, analyze and present data.
• Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software; Workday and Salesforce a plus.
• Ability to take trends and data, boiling them down to presentable themes and connecting the dots.
• Ability to partner with COEs to design, build, and implement programs and processes to support business needs.
• Ability to deliver difficult feedback, coach leaders through difficult scenarios and facilitate team discussions.
• General knowledge of employment policies and practices in Italy.
• Knowledge of staffing, compensation, and talent management best practices.

• 8+ years of HR Generalist, HR Operations or HR Analytics experience.