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- Tasks: Assist customers with their shopping experience and handle queries efficiently.
- Company: Join Squire's, a family-owned garden centre group dedicated to customer happiness since 1936.
- Benefits: Enjoy 50% restaurant discounts, generous holiday, and a bonus scheme for Christmas.
- Why this job: Be part of a friendly, energetic team focused on customer service and personal growth.
- Qualifications: Looking for friendly individuals with good interpersonal skills and a willingness to learn.
- Other info: Seasonal role from March to May, with opportunities for learning and development.
Your primary responsibility will be to provide professional support to our customers. Working closely with the Garden Centre Manager to help the business succeed.
Seasonal: 16 March 2025 until 31 May 2025
Rota: Every Sunday 09:00 - 17:30
Main duties and responsibilities:
- Provide an enjoyable shopping experience for everyone by:
- Ensuring all customers are greeted and offered assistance
- Handling customer queries courteously and efficiently
- Identifying customer needs through interaction, and taking appropriate action
- Helping customers carry their purchases to their cars - heavy lifting will be involved
- Ensuring that the trolleys are in a neat and orderly fashion, always available for customers to use
To be successful in this role, we are looking for people with:
- Good friendly manner
- Good interpersonal skills
- Willing to learn
Squire's is a family-owned group of 16 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.
Rewards & Benefits:
- Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday: 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus: We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
- Pension: We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
- Attendance: After one year's service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D): A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown/inspired the business. There is a monthly winner. All winners select a gift to receive.
- Learning & Development: You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
- Birthday: After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro-rata for less than 40 hours).
- Cycle2work scheme: After 1 year's service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
- Child's first day at school: After 1 year's service, come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on their first day.
- RHS Membership or a Tree/Shrub: After 1 year's service, Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
- Employee Assistance Programme (EAP): After 2 years service, employees are eligible to join an EAP that gives them access to a range of wellbeing resources, etc.
- Retirement: After 15 years service, if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
- Free Parking: Available to all employees in the designated parking areas on our site.
Seasonal - Customer Service - Trollies, Lift & Carry employer: Squire's Garden Centres
Contact Detail:
Squire's Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal - Customer Service - Trollies, Lift & Carry
✨Tip Number 1
Familiarise yourself with the products and services offered at the garden centre. This knowledge will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer queries and ensure you provide a friendly and efficient service.
✨Tip Number 3
Show your willingness to learn by researching common gardening questions or issues. Being knowledgeable about plants and gardening can set you apart from other candidates and impress the hiring team.
✨Tip Number 4
Network with current or former employees of the garden centre. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Seasonal - Customer Service - Trollies, Lift & Carry
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight how your experience aligns with providing excellent customer service and assisting customers.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the job, such as your willingness to assist customers and your ability to handle queries efficiently.
Highlight Relevant Experience: In your CV, emphasise any previous customer service roles or experiences where you demonstrated good interpersonal skills and a friendly manner. Use examples that showcase your ability to work in a team and support customers effectively.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Squire's Garden Centres
✨Show Your Friendly Side
Since this role requires a good friendly manner, make sure to smile and greet your interviewer warmly. Demonstrating your interpersonal skills right from the start can set a positive tone for the rest of the interview.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Be ready to discuss how you would handle queries or assist customers with heavy lifting, showcasing your problem-solving skills and willingness to help.
✨Highlight Your Team Spirit
This position involves working closely with the Garden Centre Manager and other team members. Share examples of how you've successfully collaborated in previous roles, emphasising your ability to contribute to a friendly, energetic environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
