Senior Collections Specialist

Job Title: Senior Collections Advisor

Location: Manchester

Salary: £31,000 per annum + bonuses

Hybrid working: after probation you will be able to work from home 2 days per week.

We are seeking a Senior Collections Advisor to join our dynamic team based in Manchester. As a leading motor claims company, we pride ourselves on our high standards of service and our commitment to supporting customers through their claims journey.

As a Senior Collections Advisor, you will play a key role in managing and collecting outstanding payments from clients, ensuring that all collections processes are efficient, effective, and customer-focused.

This could be the progression you are looking for… if you have 3 years of collections experience this is a step into a title change, and mentoring junior team members. Your expertise in collections will be vital in maintaining a smooth cash flow and ensuring a positive experience for both the company, our staff, and its customers.

Your role will include:

• Proactively manage a portfolio of customers with outstanding debts
• Ensuring collections are handled promptly and professionally.
• Handle inbound and outbound collections calls to negotiate payment terms and arrangements, providing solutions to customers with outstanding balances.
• Develop and maintain strong working relationships with customers, ensuring customer satisfaction whilst safeguarding company interests.
• Maintain accurate records of collections activity, including communications, agreements, and payments, using the company’s CRM system.
• Handle escalated customer queries or disputes, ensuring issues are resolved effectively.

What we need from you:

• We are looking for Collections Advisors with at least 3 years of experience
• Proven experience in a collections or debt recovery role is a MUST
• Excellent negotiation and communication skills
• Ability to manage difficult conversations and handle objections
• A proactive, customer-focused approach with a solutions-driven mindset
• Knowledge of relevant industry regulations and compliance standards

Benefits:

• Vitality healthcare cover
• Cash based bonuses & rewards
• Salary Sacrifice Pension Scheme up to 7% match
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan

Apply today and help us deliver outstanding results for our customers.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Finance

Industries: Collection Agencies, Financial Services, and Telephone Call Centers

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