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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and ensure excellent customer service.
- Company: Join a dynamic retail environment focused on sports and betting.
- Benefits: Enjoy opportunities for growth, training, and a vibrant team culture.
- Why this job: Perfect for those passionate about sports and looking to develop leadership skills.
- Qualifications: No experience needed; just bring your enthusiasm and people skills!
- Other info: Full training provided to help you excel in the role.
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: West Bromwich
Role Purpose and Key Responsibilities:
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities:
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
Knowledge, Skills and Experience:
Essential Skills and Experience:
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- To promote the company brand and be results focused to get your team working to a high standard together.
Desirable Skills and Experience:
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - West Bromwich Retail · West Bromwich employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - West Bromwich Retail · West Bromwich
✨Tip Number 1
Familiarise yourself with the retail environment and customer service expectations in the betting industry. Understanding the nuances of customer interactions and how to manage a team effectively will give you an edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved operations in previous roles. Be ready to discuss specific situations where you led by example and inspired others.
✨Tip Number 3
Research StudySmarter and our values, especially around customer service and team dynamics. Being able to articulate how your personal values align with ours can make a strong impression during the interview process.
✨Tip Number 4
Prepare to discuss your problem-solving abilities and adaptability. Think of scenarios where you've had to think on your feet or implement new ideas to improve team performance or customer satisfaction.
We think you need these skills to ace Assistant Manager - West Bromwich Retail · West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in retail management or customer service. Emphasise any leadership roles you've held and your ability to manage a team effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to lead a team and provide excellent customer service.
Showcase Relevant Skills: Highlight your communication skills and problem-solving abilities in your application. Provide examples of how you've successfully managed a team or improved customer experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed or motivated a team in the past, and be ready to discuss your leadership style.
✨Emphasise Customer Service Experience
This role requires a strong focus on customer service. Be prepared to share specific instances where you provided excellent service or resolved customer issues effectively. Highlight your enthusiasm for creating positive customer experiences.
✨Know the Company and Industry
Familiarise yourself with the company’s values and the retail betting industry. Showing that you understand the business and its challenges will impress the interviewers and demonstrate your commitment to the role.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the position and the company. Ask about team dynamics, opportunities for growth, or how success is measured in the role. This can also help you assess if the company is the right fit for you.
