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For Companies At a Glance
- Tasks: Support customers via email, chat, and social media with loan applications and account management.
- Company: Join a growing company where your digital skills can truly make a difference.
- Benefits: Enjoy 22 days holiday, a bonus scheme, and a casual dress code.
- Why this job: Be part of a supportive team and use cutting-edge tools in a customer-focused environment.
- Qualifications: Strong written communication and a proactive approach are essential; eagerness to learn is a plus.
- Other info: Work full-time in Southampton with flexible shifts and opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Benefits and Work Environment
Enjoy a bonus scheme, 22 days of holiday plus bank holidays (which increase with service), a casual dress code, life cover (4x salary), dental scheme, pension, and more! Join a growing team where your digital communication skills will make a real difference.
Role Overview
As a Digital Customer Support Agent, you'll provide support through channels like email, live chat, WhatsApp, SMS, and social media—helping customers with loan applications and account management.
What You'll Be Doing:
- Responding to customer queries across multiple digital platforms
- Guiding applicants through loan processes and documentation
- Supporting existing customers with account questions and payments
- Identifying and assisting vulnerable customers with tailored care
- Flagging potential fraud or risks appropriately
What We're Looking For:
- Strong written communication with a human touch
- A positive, proactive approach to teamwork and problem-solving
- Comfortable using multiple systems and tools
- Eager to learn and take on new challenges
What You'll Get:
- Access to cutting-edge tools and AI technology
- Experience in a regulated, customer-focused environment
- Independence and flexibility within a supportive team
- Opportunity to grow with a small, impactful company
Location and Working Hours
Southampton Central
Full-time | 37.5 hrs/week | Shifts between 8am–6pm | Approximately 1 Saturday/month + 1 bank holiday/year
Digital Customer Support employer: Dynamite Recruitment Solutions Ltd
Contact Detail:
Dynamite Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Support
✨Tip Number 1
Familiarise yourself with the digital communication tools mentioned in the job description. Being comfortable with platforms like live chat, WhatsApp, and social media will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of loan processes and account management. Understanding these topics will help you answer customer queries more effectively and demonstrate your commitment to the role.
✨Tip Number 3
Showcase your problem-solving skills during any interviews or discussions. Think of examples where you've successfully resolved customer issues, as this will highlight your proactive approach.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we support customers will allow you to align your answers with what we're looking for, making you a more appealing candidate.
We think you need these skills to ace Digital Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your digital communication skills and experience in customer support. Use specific examples that demonstrate your ability to handle queries across various platforms like email, live chat, and social media.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach and problem-solving skills align with their needs, and provide examples of how you've successfully supported customers in the past.
Showcase Your Communication Skills: Since strong written communication is crucial for this role, ensure your application is free from errors and clearly conveys your message. Use a friendly yet professional tone to reflect the human touch they are looking for.
Highlight Your Adaptability: Mention any experience you have with using multiple systems and tools, as well as your eagerness to learn new technologies. This will show that you are ready to thrive in a dynamic environment and can adapt to the company's cutting-edge tools.
How to prepare for a job interview at Dynamite Recruitment Solutions Ltd
✨Showcase Your Communication Skills
As a Digital Customer Support Agent, strong written communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through email or social media, and be ready to demonstrate your ability to convey information clearly and empathetically.
✨Familiarise Yourself with Digital Platforms
Since you'll be using various digital channels like WhatsApp, SMS, and live chat, make sure you are comfortable with these platforms. Research common tools used in customer support and be prepared to discuss how you would handle queries across different mediums.
✨Emphasise Your Problem-Solving Skills
The role requires a proactive approach to problem-solving. Think of specific instances where you've successfully resolved customer issues or improved processes. Highlight your ability to think on your feet and adapt to new challenges.
✨Demonstrate Your Team Spirit
Teamwork is essential in this role. Be ready to share experiences that showcase your ability to work collaboratively with others. Discuss how you contribute to a positive team environment and support your colleagues in achieving common goals.
