Analyst, Payment Fraud Analyst

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The Fraud Monitoring team is responsible for Payment Fraud monitoring for MUFG Bank for EMEA operations. The primary function of this team will be to manage the First Line of Defence for payment Fraud Monitoring, including alert handling and full end-to-end investigation of applicable payment fraud alerts.

The Fraud Analyst is responsible for detecting and preventing fraudulent activity within the organisation. The role involves monitoring transactions, analysing data, and keeping up to date with industry regulations and trends in fraud. The successful candidate will possess strong analytical skills, attention to detail, and excellent communication skills.

• Monitor and analyse transactions, customer accounts, and other activities to detect suspicious patterns, anomalies, or potentially fraudulent behaviour.
• Develop knowledge of internal data, including user behaviour metrics, and payment infrastructure to gain insights into fraud patterns and to further advance our fraud strategy.
• Maintain an up-to-date knowledge of industry trends and regulatory changes to identify and validate future requirements and opportunities.
• Monitor key fraud related metrics (such as chargeback rates, false positives, chargeback defence rates), to develop our fraud prognosis.
• Produce and maintain additional dashboards and reports to highlight fraud trends, with clear and understandable visuals.
• Update our rule-based fraud tool to ensure fraud patterns are flagged.
• Collaborate in fraud related investigations and relay your knowledge and findings to the fraud unit.
• Manage technical projects between internal & external development teams.
• Support ad-hoc analytical and reporting requests.
• Enhance our paywall & conversion reporting.
• Handle alerts of Payment Fraud Transaction Management system in accordance with the SLA.
• Conduct full end-to-end case management.
• Liaise and report to multiple internal stakeholders such as Financial Crime, EMEA Branches, and Front Office Relationship Managers.
• Liaise and report to external stakeholders.
• Escalate issues to management.
• Conduct internal reporting such as Suspicious Activity reporting.

• Conduct investigations into potential fraud cases.
• Monitor activity for potential fraudulent activity.
• Analyse data to identify potential fraudulent activity.
• Prepare reports on fraud investigations.
• Recommend improvements to internal systems and processes.
• Implement fraud prevention policies and procedures.

• Analyse suspicious activities and financial transactions for possible fraud.
• Monitor customer accounts for suspicious activity and investigate potential fraud cases.
• Review customer accounts and investigate any suspicious activities.
• Work with banks, credit card companies, and other financial institutions to detect, investigate, and resolve fraud cases.
• Provide recommendations to reduce and prevent fraud.
• Stay up to date with the latest fraud trends and techniques.
• Ensure alerts are managed in accordance with agreed SLA and procedures.
• Promptly notify and escalate internally of suspicious transactions.
• Conduct daily MI reporting & rules analytics.
• Conduct end-to-end investigation of suspicious transactions including client outreach.

• Experience in operational risk analysis.
• Demonstrable stakeholder management skills.
• Demonstrable time management skills.

• Strong analytical, communication, and interpersonal skills.
• Excellent attention to detail and a high level of accuracy.
• Able to work in a high-volume work environment.
• Intermediate MS Excel and Word skills.
• Excellent communication skills (written and oral).
• Good stakeholder management skills.
• Statistical analysis.
• Risk assessment.
• Problem-solving.

• Degree/College educated or equivalent work experience.
• A Degree in a quantitative field, such as Computer Science/Mathematics/Statistics, is a plus.
• Demonstrable examples of delivering analytical conclusions with SQL outputs is a must; Python is desirable.

• Excellent communication skills.
• Results driven, with a strong sense of accountability.
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly.
• Strong decision-making skills, the ability to demonstrate sound judgement.
• A structured and logical approach to work.
• Strong problem-solving skills.
• A creative and innovative approach to work.
• Excellent interpersonal skills.
• The ability to manage large workloads and tight deadlines.
• Excellent attention to detail and accuracy.
• A calm approach, with the ability to perform well in a pressurised environment.
• Excellent Microsoft Office skills.

We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity, and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief, and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

About USAt MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive, and innovative. They reflect who we are, who we want to be, and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!