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- Tasks: Engage with customers through calls, emails, and webchat while making bookings.
- Company: Join P&O Ferries, a historic leader in ferry services with a global presence.
- Benefits: Enjoy flexible working hours and the potential for a permanent position after 6 months.
- Why this job: Be part of a diverse team that values authenticity and offers full training.
- Qualifications: A positive attitude and customer-focused mindset are essential; contact centre experience is a plus.
- Other info: This role is based in Dover and requires weekend and evening availability.
The predicted salary is between 24000 - 36000 £ per year.
Join P&O Ferries, part of the DP World family, a global leader in trade with over 150 businesses across 40+ countries. With a history spanning over 180 years, P&O Ferries has a rich heritage in ferry services, operating ships across the English Channel, North Sea, and Irish Sea, employing nearly 2000 people.
We are seeking an English-speaking Customer Service Advisor to join our team in Dover on a 6-month fixed-term contract, which could lead to a permanent position.
Key Responsibilities:- Engage with customers via calls, emails, and webchat
- Make bookings and respond to customer inquiries
- Positive and confident attitude
- Customer-focused mindset
- Experience in a contact centre is preferred but not essential, as full training will be provided
This role is based in Dover and requires flexibility to work weekends, evenings, and public holidays.
At P&O Ferries, we value authenticity and diversity. We encourage you to bring your whole self to work, regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity.
Customer Service Advisor (UK) employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (UK)
✨Tip Number 1
Familiarise yourself with P&O Ferries and their services. Understanding their operations, routes, and customer service philosophy will help you engage more effectively during the interview.
✨Tip Number 2
Practice your communication skills. Since the role involves engaging with customers via calls, emails, and webchat, being articulate and confident in your responses will set you apart from other candidates.
✨Tip Number 3
Showcase your customer-focused mindset. Think of examples from your past experiences where you went above and beyond for a customer, as this will demonstrate your suitability for the role.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the position requires weekend and evening shifts, expressing your willingness to adapt will be a plus in the eyes of the hiring team.
We think you need these skills to ace Customer Service Advisor (UK)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your customer-focused mindset and positive attitude. Mention any relevant experience, even if it's not from a contact centre, and express your enthusiasm for the role at P&O Ferries.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for customer service roles, such as communication, problem-solving, and adaptability. If you have experience in handling customer inquiries or making bookings, be sure to include specific examples.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at TN United Kingdom
✨Show Your Customer Service Skills
Since the role is all about engaging with customers, be prepared to share examples of how you've successfully handled customer inquiries in the past. Highlight your ability to remain calm and positive, even in challenging situations.
✨Demonstrate Flexibility
P&O Ferries values flexibility in working hours. Be ready to discuss your availability for weekends, evenings, and public holidays. Showing that you're adaptable will make you a more attractive candidate.
✨Research the Company
Familiarise yourself with P&O Ferries' history and services. Understanding their operations across the English Channel, North Sea, and Irish Sea will help you answer questions confidently and show your genuine interest in the company.
✨Emphasise a Positive Attitude
A positive and confident attitude is crucial for this role. During the interview, convey your enthusiasm for customer service and your commitment to providing an excellent experience for customers.
