Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with clients, manage relationships, and drive account growth in a fast-paced environment.
- Company: Join a VC-backed fintech innovating in regulatory trade reporting with a global client base.
- Benefits: Enjoy a fully remote work setup, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact in a collaborative culture focused on innovation and client success.
- Qualifications: 4+ years in OTC Derivatives or Regulatory Reporting; strong communication and analytical skills required.
- Other info: We value your input—let us know what matters to you for your professional development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Client Success Manager to work with our clients across all phases, from pre-sales to relationship management, to provide them with an exceptional and differentiating experience. You will be part of a scaling company of experts in their fields, with clear focus and ownership space. If you currently work in the OTC Derivatives or Regulatory Reporting industry, think like an owner, thrive in a fast-paced environment, and want to make an immediate and lasting impact, this role is for you.
About us: We are a VC-backed fintech with a live product in the regulatory trade reporting space and a growing list of institutional clients. Our product journey started in the US, with expanded services covering Canada, UK, EU, Australia, and Singapore. Join a scale-up that offers growth and ownership opportunities. KOR is built on leading-edge cloud technology, created by industry domain experts and world-class in-house engineers. Our mission is to innovate B2B trade servicing, starting with regulatory reporting, to address the global wave of mandated changes across OTC derivatives transactions. We aim to solve complex problems by bringing innovative designs and solutions to data utility, quality, and processing inefficiencies, unlocking significant value for clients. Teamwork and laser focus are central to our culture. We believe small, independent teams with deep expertise achieve better results, fostering responsibility and career growth. Our mantra is to work humble, work smart, and work together.
Responsibilities of this key role: As a Client Success Manager at KOR, you will be the primary contact for our clients. We have invested heavily in automation, self-service, and on-demand knowledge to ensure your client interactions are high-value. You will work closely with clients across all levels of seniority and collaborate internally to deliver exceptional experiences. This role requires excellent communication, flexibility, and an enterprising attitude. Key responsibilities include:
- Being the primary contact for client inquiries regarding business, domain, product, and technical issues
- Reviewing, validating, and triaging technical escalations
- Driving account growth
- Expanding revenue through pre-sales and existing client sales opportunities
- Influencing client lifetime value via product adoption, satisfaction, and health scores
- Participating in KOR working groups as needed
- Defining and optimizing the client lifecycle by managing programs to improve engagement based on segmentation, fostering a culture of continuous improvement
About you: You are eager to influence client experiences and business outcomes, thrive in collaborative, fast-paced environments, and take ownership of your work. You focus on results and are committed to making a significant impact. Additionally, you meet these criteria:
- +4 years of OTC Derivatives or Regulatory Reporting experience, preferably in vendor or back-office roles
- You are client-obsessed and aim for the best outcomes
- You possess excellent communication, analytical, and organizational skills
At KOR, cultural fit is crucial. We seek an open-minded, humble, driven, and team-oriented individual to join us.
What we have to offer:
- A culture of trust, empowerment, and constructive feedback
- Competitive salary
- Fully remote work environment
- Opportunities matching your ambitions and skills
- We value your needs and growth—tell us what else is important to you!
- We are committed to a balanced relationship, listening to your needs and supporting your professional development. If you want to grow and be valued, join us.
Client Success Manager (EU/UK) employer: KOR Financial Inc.
Contact Detail:
KOR Financial Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (EU/UK)
✨Tip Number 1
Familiarise yourself with the OTC Derivatives and Regulatory Reporting landscape. Understanding the latest trends, regulations, and challenges in these areas will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the fintech space, especially those who have experience in client success roles. Engaging with industry experts can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of specific examples where you've successfully managed client relationships or resolved complex issues, as this will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Research KOR's products and services thoroughly. Being able to discuss how you can contribute to their mission and improve client experiences will set you apart from other candidates and show your genuine interest in the company.
We think you need these skills to ace Client Success Manager (EU/UK)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Success Manager position. Tailor your application to highlight your relevant experience in OTC Derivatives or Regulatory Reporting.
Craft a Compelling CV: Your CV should clearly showcase your experience, particularly in client management and technical roles. Use specific examples that demonstrate your ability to drive account growth and enhance client satisfaction.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight how your skills align with their mission and culture, focusing on your client-obsessed mindset and collaborative approach.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Client Success Manager.
How to prepare for a job interview at KOR Financial Inc.
✨Understand the Company and Its Mission
Before your interview, take some time to research KOR and its mission in the fintech space. Familiarise yourself with their products, especially in regulatory trade reporting, and think about how your experience in OTC Derivatives or Regulatory Reporting aligns with their goals.
✨Showcase Your Client Success Skills
Prepare examples from your past roles that demonstrate your ability to manage client relationships effectively. Highlight instances where you influenced client satisfaction and drove account growth, as these are key responsibilities for the Client Success Manager role.
✨Emphasise Teamwork and Collaboration
KOR values teamwork and collaboration, so be ready to discuss how you've worked in teams to achieve common goals. Share specific examples of how you contributed to a team environment and how you can bring that collaborative spirit to KOR.
✨Prepare Questions About the Role
Have thoughtful questions ready to ask during your interview. Inquire about the client lifecycle management programs and how success is measured in this role. This shows your genuine interest in the position and helps you understand how you can make an impact.
