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- Tasks: Join our team to recover debts owed to the Council using various techniques.
- Company: Service Care Solutions is a trusted recruitment agency working with local authorities in London.
- Benefits: Enjoy hybrid working, earning £20-24 per hour, and a £250 referral bonus!
- Why this job: Make a real impact while developing your negotiation and communication skills in a supportive environment.
- Qualifications: Experience in debt recovery preferred; strong communication and numerical skills are essential.
- Other info: This is a temporary role with a 6-month contract, starting ASAP!
Location: North-West London
Contract: Temporary (6-month initial)
Rate: £20-24 per hour umbrella
Start Date: ASAP
Hybrid Working – 1 day per week in office
Service Care Solutions are currently recruiting on behalf of a Local Authority in London for a Debt Recovery Officer to join the team on a temporary basis. The postholder is required to maximise the recovery and enforcement of debts owed to the Council.
Main Responsibilities
- Use a variety of debt recovery techniques to enable successful recovery of all debts and minimise financial and/or subsidy loss to the Council, demonstrating sensitivity to the financial constraints clients may face balanced with the financial interests of the Council.
- Take ownership of debt cases, making arrangements, pursuing payment, taking cases through the debt recovery process.
- Maintain debt cases and produce, interpret, maintain and analyse reports, spreadsheets to meet individual, team and council wide statistics.
- Acting as the first point of contact within the recovery and enforcement team, maintaining professional communications with internal and external customers by taking responsibility for all post, telephone and electronic queries.
- Ensure all cases are continually monitored through following up on arrangements that have been defaulted on and locating debtors who have absconded.
- Maintain accurate, appropriate and comprehensive records relating to customer accounts and contact.
Candidate Criteria
- Experience of debt recovery within a Local Authority environment is highly preferred.
- Experience with Abacus, Oracle Advance Collections or NEC Northgate systems.
- Effective negotiation, persuasion and numerical skills in a debt recovery environment.
- Great communication skills with the ability to work well on own initiative as well as part of a team.
If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions.
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.
Debt Recovery Officer employer: Service Care Legal
Contact Detail:
Service Care Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Officer
✨Tip Number 1
Familiarise yourself with the specific debt recovery techniques used in local authorities. Understanding these methods will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the debt recovery field, especially those who have experience in local authorities. They can provide insights and potentially refer you to opportunities within their organisations.
✨Tip Number 3
Brush up on your negotiation and communication skills. Role-playing scenarios with friends or colleagues can help you feel more confident when discussing sensitive financial matters with clients.
✨Tip Number 4
Research the specific software mentioned in the job description, like Abacus or Oracle Advance Collections. Familiarity with these systems can give you an edge and show that you're ready to hit the ground running.
We think you need these skills to ace Debt Recovery Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt recovery, especially within a Local Authority environment. Use specific examples that demonstrate your negotiation and communication skills.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Debt Recovery Officer role. Mention your familiarity with systems like Abacus or Oracle Advance Collections, and how your skills align with the job requirements.
Highlight Relevant Skills: In your application, emphasise your effective negotiation, persuasion, and numerical skills. Provide examples of how you've successfully managed debt cases and maintained accurate records in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for a Debt Recovery Officer.
How to prepare for a job interview at Service Care Legal
✨Know Your Debt Recovery Techniques
Familiarise yourself with various debt recovery methods, as the role requires using different techniques to maximise recovery. Be prepared to discuss specific strategies you've used in the past and how they were effective.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for queries, showcase your communication skills during the interview. Practice articulating your thoughts clearly and professionally, and be ready to provide examples of how you've handled difficult conversations.
✨Highlight Relevant Experience
If you have experience in a Local Authority environment or with specific systems like Abacus or Oracle Advance Collections, make sure to highlight this. Tailor your responses to show how your background aligns with the job requirements.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Think of past situations where you successfully resolved issues or negotiated payments, and be ready to explain your thought process.
