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- Tasks: Support clients with new systems and troubleshoot software issues.
- Company: MRI Software creates innovative real estate solutions to enhance lives since 1971.
- Benefits: Enjoy a hybrid work model with 3 days remote, plus competitive salary.
- Why this job: Gain valuable experience in a dynamic tech environment while delivering top-notch customer service.
- Qualifications: Experience with Oracle PL/SQL and a passion for problem-solving are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 32000 - 36000 £ per year.
MRI Software, established in 1971, develops flexible real estate software solutions aimed at improving lives. We are committed to hiring the best talent to fulfill our mission. We foster a dynamic work environment with a hybrid model—3 days remote per week—based in our London office.
This role involves supporting clients who have recently gone live with new systems in our Early Live Support (ELS) team. The position is a 12-month fixed-term contract.
Ideal candidates will have experience with Oracle PL/SQL, capable of diagnosing and resolving issues related to PL/SQL code and SQL queries. We seek individuals eager to gain experience in a corporate software setting, with some customer support exposure.
As part of our Support Services team, you will analyze complex software issues, engage with clients, and deliver excellent customer service.
Key skills include:
- Creative troubleshooting
- Good organization and time management
- Strong communication skills to explain technical concepts confidently
We encourage diverse applicants and are committed to an inclusive workplace, welcoming candidates regardless of ethnicity, religion, sexual orientation, gender identity, disability, age, or veteran status.
Location: London, UK. Salary: £40,000-£45,000.
Contact Detail:
MRI Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst (12 month fixed term contract)
✨Tip Number 1
Familiarise yourself with Oracle PL/SQL and SQL queries. Since the role requires diagnosing issues related to these technologies, having a solid understanding will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer support skills. Since you'll be engaging with clients, demonstrating your ability to communicate technical concepts clearly and effectively will be crucial.
✨Tip Number 3
Research MRI Software and their products. Understanding their software solutions and how they improve lives will show your genuine interest in the company and the role.
✨Tip Number 4
Prepare for scenario-based questions. Think of examples from your past experiences where you've successfully troubleshot issues or provided excellent customer service, as this will demonstrate your problem-solving abilities.
We think you need these skills to ace Support Analyst (12 month fixed term contract)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Support Analyst position. Tailor your application to highlight your experience with Oracle PL/SQL and customer support.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in diagnosing and resolving PL/SQL issues. Use bullet points to make it easy to read and focus on achievements that demonstrate your troubleshooting skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your communication skills and ability to explain technical concepts, as these are crucial for the Support Analyst position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a client-facing role.
How to prepare for a job interview at MRI Software
✨Showcase Your Technical Skills
Make sure to highlight your experience with Oracle PL/SQL during the interview. Be prepared to discuss specific examples of how you've diagnosed and resolved issues related to PL/SQL code and SQL queries in previous roles.
✨Demonstrate Your Troubleshooting Abilities
Since the role involves creative troubleshooting, think of a few scenarios where you successfully solved complex software issues. Be ready to explain your thought process and the steps you took to resolve these problems.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to interact with clients who aren't as tech-savvy. This will show your ability to engage effectively with customers.
✨Emphasise Your Customer Support Experience
If you have any prior customer support experience, make sure to mention it. Discuss how you handled client interactions and provided excellent service, as this is crucial for the Early Live Support team at MRI Software.
