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- Tasks: Support clients with new systems and troubleshoot software issues.
- Company: MRI Software creates innovative real estate solutions to enhance lives since 1971.
- Benefits: Enjoy a hybrid work model with 3 days remote, plus competitive salary.
- Why this job: Gain valuable experience in a dynamic tech environment while helping clients succeed.
- Qualifications: Experience with Oracle PL/SQL and some customer support exposure preferred.
- Other info: We value diversity and welcome applicants from all backgrounds.
The predicted salary is between 32000 - 36000 £ per year.
MRI Software, established in 1971, develops flexible real estate software solutions aimed at improving lives. We are committed to hiring the best talent to fulfill our mission. We foster a dynamic work environment with a hybrid model—3 days remote per week—based in our London office.
This role involves supporting clients who have recently gone live with new systems in our Early Live Support (ELS) team. The position is a 12-month fixed-term contract.
Ideal candidates will have experience with Oracle PL/SQL, capable of diagnosing and resolving issues related to PL/SQL code and SQL queries. We seek individuals eager to gain experience in a corporate software setting, with some customer support exposure.
As part of our Support Services team, you will analyze complex software issues, engage with clients, and deliver excellent customer service.
Key skills include:
- Creative troubleshooting
- Good organization and time management
- Strong communication skills to explain technical concepts confidently
We encourage diverse applicants and are committed to an inclusive workplace, welcoming candidates regardless of ethnicity, religion, sexual orientation, gender identity, disability, age, or veteran status.
Location: London, UK. Salary: £40,000-£45,000.
Support Analyst (12 month fixed term contract) employer: MRI Software
Contact Detail:
MRI Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst (12 month fixed term contract)
✨Tip Number 1
Familiarise yourself with Oracle PL/SQL and SQL queries. Since the role requires diagnosing issues related to these technologies, having a solid understanding will help you stand out during interviews.
✨Tip Number 2
Brush up on your customer support skills. Since you'll be engaging with clients, demonstrating your ability to communicate technical concepts clearly and effectively will be crucial.
✨Tip Number 3
Prepare for scenario-based questions that test your troubleshooting abilities. Think of examples from past experiences where you successfully resolved complex issues, as this will showcase your problem-solving skills.
✨Tip Number 4
Research MRI Software and their products. Understanding their software solutions and the challenges clients face will allow you to tailor your responses and show genuine interest in the company during the interview.
We think you need these skills to ace Support Analyst (12 month fixed term contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with Oracle PL/SQL and customer support. Use specific examples to demonstrate your troubleshooting skills and ability to communicate technical concepts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in diagnosing software issues and your eagerness to work in a corporate software environment.
Highlight Key Skills: In your application, emphasise your strong communication skills, organisation, and time management abilities. These are crucial for the Support Analyst role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is essential in a client-facing role.
How to prepare for a job interview at MRI Software
✨Showcase Your Technical Skills
Make sure to highlight your experience with Oracle PL/SQL during the interview. Be prepared to discuss specific examples of how you've diagnosed and resolved issues related to PL/SQL code and SQL queries.
✨Demonstrate Your Troubleshooting Abilities
Since the role involves creative troubleshooting, think of a few scenarios where you successfully solved complex software issues. Be ready to explain your thought process and the steps you took to resolve these problems.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you'll need to engage with clients who may not have a technical background.
✨Emphasise Customer Support Experience
If you have any previous customer support experience, make sure to mention it. Discuss how you handled client interactions and provided excellent service, as this will be crucial in the Early Live Support team.
