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- Tasks: Lead a team to deliver top-notch customer service in foreign exchange.
- Company: Travelex is a global leader in foreign exchange, simplifying money access since 1976.
- Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and a monthly bonus potential.
- Why this job: Join a supportive culture where your leadership can make a real impact on customers' experiences.
- Qualifications: Strong leadership and communication skills with a passion for customer service are essential.
- Other info: Part-time role with flexible shifts and opportunities for overtime.
Job Type: Permanent, Part Time
Hours per week: 30 hours
Salary: £15.00 per hour
Working Patterns: Flexible shifts between Monday and Sunday, with a monthly or weekly rota.
Benefits:
- A comprehensive benefits package including discounted insurance, health checks, and employee discounts.
- Wellness programmes covering physical, mental, and financial wellbeing.
- Flexible hours, shift patterns, and opportunities for overtime.
- 25 days holiday (pro-rata), bank holidays, and the option to sell days.
- Monthly bonus potential based on targets.
- Pension scheme with Scottish Widows.
At Travelex, we value our people. We seek a natural leader who can motivate and mentor a team, ensuring an exceptional customer experience at our Tesco-based foreign exchange bureaus. If you are passionate about leading teams, delivering excellent service, and meeting targets, we want to hear from you.
Key Responsibilities:
- Manage and develop a team of Travel Service Partners.
- Ensure high standards of customer service and team performance.
- Review customer feedback and implement process improvements.
- Accurately process foreign exchange transactions.
- Meet operational, procedural, and customer service KPIs.
- Handle online FX requests and deliveries.
- Ensure compliance with legal and regulatory standards.
Essential Skills and Experience:
- Leadership skills with the ability to motivate diverse teams.
- Excellent communication and relationship-building skills.
- Strong customer service orientation.
- Drive to succeed and make a positive impact.
Interview Process:
- Initial screening call with Talent Acquisition or Area Manager.
- Online interview including a numerical and accuracy test.
- Visit to the bureau for a face-to-face meeting with the Area Manager.
- Job offer following a successful visit, with reference checks.
About Travelex:
Founded in 1976, Travelex is a leading provider of foreign exchange services, with a global network and a trusted brand. Our mission is to simplify access to international money for our customers.
Tesco Travel Bureau Manager employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Travel Bureau Manager
✨Tip Number 1
Familiarise yourself with Travelex's values and mission. Understanding their commitment to simplifying access to international money will help you align your answers during the interview, showcasing how your leadership style can contribute to their goals.
✨Tip Number 2
Prepare specific examples of how you've successfully led teams in the past. Highlight instances where you motivated team members to achieve targets or improve customer service, as this will demonstrate your capability to manage and develop a team effectively.
✨Tip Number 3
Brush up on your knowledge of foreign exchange processes and regulations. Being well-versed in these areas will not only impress your interviewers but also show that you're serious about ensuring compliance and delivering excellent service.
✨Tip Number 4
Practice your numerical and accuracy skills ahead of the online interview. Since there’s a test involved, being comfortable with numbers will help you perform better and demonstrate your attention to detail, which is crucial for this role.
We think you need these skills to ace Tesco Travel Bureau Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Tesco Travel Bureau Manager position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your leadership experience, customer service skills, and any relevant achievements. Use bullet points for clarity and ensure it is formatted neatly. Highlight specific examples that demonstrate your ability to manage teams and meet targets.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention why you want to work at Travelex and how you can contribute to their mission. Be sure to include specific examples of your past experiences that relate to the key responsibilities outlined in the job description.
Prepare for the Interview: Once your application is submitted, prepare for the interview process. Research common interview questions for managerial roles and practice your responses. Be ready to discuss your leadership style, how you handle customer feedback, and your approach to achieving KPIs.
How to prepare for a job interview at Travelex
✨Showcase Your Leadership Skills
As a Tesco Travel Bureau Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster a positive work environment.
✨Understand Customer Service Excellence
Customer service is key in this role. Be ready to discuss your approach to delivering exceptional service and how you handle customer feedback. Think of specific instances where you improved customer satisfaction or resolved issues effectively.
✨Familiarise Yourself with Foreign Exchange Processes
Since the role involves processing foreign exchange transactions, brush up on your knowledge of the industry. Understand the basics of currency exchange, compliance standards, and any relevant regulations to show your preparedness for the role.
✨Prepare for Numerical and Accuracy Tests
The online interview includes numerical and accuracy tests, so practice these types of assessments beforehand. Familiarise yourself with common numerical problems and ensure you're comfortable working with figures to boost your confidence.
