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- Tasks: Lead quality assurance initiatives to enhance claims management across the UK and Lloyd’s Region.
- Company: AXA XL offers innovative risk solutions, focusing on complex risks with a global reach.
- Benefits: Enjoy flexible working, competitive pay, and a commitment to diversity and inclusion.
- Why this job: Join a dynamic team dedicated to improving claims outcomes and fostering professional growth.
- Qualifications: Significant claims experience and strong leadership skills are essential for this role.
- Other info: Be part of a company that values sustainability and promotes an inclusive culture.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Global Claims Quality Assurance Regional Manager
The Quality Assurance, Governance and Risk team (QA) at AXA XL consists of claims professionals dedicated to supporting and providing expertise to our insurance and reinsurance claims colleagues across all lines of business and jurisdictions. As part of the Global Claims function, the QA team aims to ensure consistent quality enhancement in claims management worldwide. As a Claims Quality Assurance Regional Manager, you will work closely with the Head of QA, Governance and Risk, to implement the QA Framework for the UK Region.
Your responsibilities include managing audits, performance improvement initiatives, data analysis, governance, and compliance services related to claims. The goal is to improve claims outcomes through continuous process, practice, and competency improvements, including maintaining global claims guidance, providing feedback, and conducting projects.
What you’ll be doing
- Execute thematic and scheduled QA services focused on the UK and Lloyd’s Region, including planning and delivering the annual audit plan and peer reviews within budget and schedule.
- Share trends, findings, and best practices globally; provide technical and operational claims expertise to identify risks and improvement opportunities.
- Ensure compliance with local legal and regulatory requirements.
- Create and present reports and educational materials for stakeholders.
- Promote the QA function internally to build relationships and identify risk areas.
- Calibrate regional claims staff reviews to ensure consistency with global standards.
- Collaborate with Risk Management and Internal Audit teams to coordinate scopes and maintain QA ownership.
Leadership
- Coach, mentor, motivate, and develop staff, providing career development and performance feedback, with HR support as needed.
Planning & Strategy
- Communicate the purpose and benefits of the QA cycle to stakeholders.
- Develop annual resource and execution plans for the UK and Lloyd’s QA region.
- Maintain relationships with key stakeholders.
Project Management
- Work with the Head of QA to understand project requirements and deliver quality outputs on time and within budget.
Data Analysis
- Utilize data to inform decisions, report trends, and identify issues to drive change.
You will report to the Head of QA, Governance and Risk.
What you’ll bring
- Significant claims experience.
- Deep knowledge of Lloyd’s regulations and the London market.
- Leadership skills to coach, develop, and evaluate staff.
- Excellent communication skills for internal and external stakeholders.
- Strong organizational skills for managing workloads and tasks.
- Stakeholder management and presentation skills.
- Proficiency in data analysis tools like MS Excel and Power BI.
What we offer
Inclusion: AXA XL is committed to equal employment opportunities and fostering an inclusive culture that supports diversity across gender, sexual orientation, age, ethnicity, and other protected characteristics. We support flexible working, family-friendly benefits, and are committed to diversity initiatives.
Total Rewards: Our rewards program covers health, wellbeing, lifestyle, and financial security, offering competitive pay and benefits that evolve with you.
Sustainability: Our sustainability strategy, “Roots of resilience,” focuses on protecting ecosystems, addressing climate change, and embedding sustainable practices in our operations, aligning with our pillars of valuing nature, addressing climate change, and integrating ESG principles.
Who we are: AXA XL is a division of AXA, providing innovative risk solutions with a focus on complex risks, combining data-driven insights, technology, and talent to serve clients worldwide.
Claims Quality Assurance Manager employer: AXA XL
Contact Detail:
AXA XL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Quality Assurance Manager
✨Tip Number 1
Familiarise yourself with the specific claims processes and regulations within the Lloyd's market. Understanding these nuances will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance and reinsurance sectors, particularly those involved in quality assurance. Engaging with industry peers can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with data analysis tools like MS Excel and Power BI. Be ready to share examples of how you've used these tools to drive improvements in claims management.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've coached or developed team members in previous roles. Highlighting your ability to mentor others will align well with the responsibilities of this position.
We think you need these skills to ace Claims Quality Assurance Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Claims Quality Assurance Manager position. Familiarise yourself with AXA XL's QA Framework and how it applies to the UK Region.
Tailor Your CV: Highlight your significant claims experience and any leadership roles you've held. Emphasise your knowledge of Lloyd’s regulations and the London market, as well as your proficiency in data analysis tools like MS Excel and Power BI.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about quality assurance in claims management. Discuss your approach to coaching and developing staff, and how you plan to improve claims outcomes through data-driven insights.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure that your application reflects your ability to present findings and reports clearly. Use specific examples of how you've effectively communicated with stakeholders in the past.
How to prepare for a job interview at AXA XL
✨Understand the QA Framework
Familiarise yourself with AXA XL's Quality Assurance Framework. Be prepared to discuss how you would implement this framework in the UK region, and think about specific examples from your past experience that demonstrate your ability to enhance claims management quality.
✨Showcase Your Leadership Skills
As a Claims Quality Assurance Regional Manager, you'll need to coach and develop staff. Prepare to share examples of how you've successfully led teams in the past, focusing on your mentoring style and how you've motivated others to achieve their best.
✨Highlight Your Data Analysis Proficiency
Since data analysis is crucial for this role, be ready to discuss your experience with tools like MS Excel and Power BI. Bring examples of how you've used data to inform decisions or drive improvements in claims processes.
✨Prepare for Stakeholder Engagement
This role involves significant interaction with various stakeholders. Think about how you can effectively communicate the benefits of the QA cycle and prepare to discuss strategies you've used to build relationships and manage stakeholder expectations in previous roles.
