Business Support Assistant

administrative duties that contribute to the overall effectiveness of Council services.

Key Responsibilities

• Act as the first point of contact for internal and external queries via telephone, email, or in person, offering excellent customer service in accordance with departmental standards.
• Accurately input, retrieve, and present data using both manual and electronic systems; support reporting needs for management.
• Develop and maintain local spreadsheets, databases, and records in line with manager direction, meeting regular reporting deadlines.
• Provide reception cover, signposting visitors, customers, and external agencies to appropriate contacts or services.
• Maintain and distribute up-to-date service information to staff, partners, and service users as required.
• Organise and manage filing systems, including the setup and maintenance of physical and electronic files; ensure archiving and retrieval processes are followed correctly.
• Manage incoming and outgoing mail, faxes, and departmental inboxes; assist with diary management and meeting coordination.
• Produce accurate word-processed documents, letters, reports, forms, and presentations using departmental templates.

Essential Skills and Experience

• 5 GCSEs (including English & Maths) or equivalent experience.
• Proficient in Microsoft Office applications, especially Word and Excel.
• Experience working in a busy administrative environment.
• Strong written, verbal, and numerical communication skills.
• Excellent customer service and interpersonal abilities.
• Strong organisational skills and the ability to meet deadlines.
• Ability to maintain confidentiality and follow processes accurately.
• Ability to work independently and as part of a team.
• Ability to travel across the borough if required.