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For Companies At a Glance
- Tasks: Assist customers with service and repair inquiries while providing excellent support.
- Company: Join a prestigious car dealership in Weybridge, known for its friendly team atmosphere.
- Benefits: Enjoy a supportive work environment with potential Saturday shifts for extra earnings.
- Why this job: Perfect for those passionate about customer service and the automotive industry.
- Qualifications: Previous customer service experience and a full driving licence are required.
- Other info: No automotive experience needed; just bring your enthusiasm and dedication!
The predicted salary is between 28800 - 43200 £ per year.
Join a prestigious car dealership in the Weybridge area of Surrey, offering an exciting opportunity to become part of a friendly team.
No automotive experience is necessary; however, a strong customer service background is essential.
Working Hours
Monday to Friday, 8am to 6pm, with potential for one or two Saturdays a month.
Key Responsibilities
- Ensure customers are informed about required service and repair work professionally.
- Advise on estimated costs and work to be undertaken.
- Sell additional products suited to customer needs.
- Communicate timescales and collection arrangements.
- Create job cards using the in-house computer system.
- Update customer and vehicle records accurately.
- Document warranty work following manufacturer policies.
- Prepare and complete invoices.
Candidate Requirements
- Previous customer service experience is essential.
- Enthusiastic and passionate about the motor trade.
- Hold a full driving licence.
As a Customer Service Advisor, you will uphold the highest standards of courtesy and professionalism when interacting with customers and the public.
Customer Service Advisor employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, even if you don't have direct experience. Understanding basic car maintenance and common customer queries can help you engage more confidently during interviews.
✨Tip Number 2
Highlight your customer service skills by preparing specific examples of how you've successfully handled difficult situations or exceeded customer expectations in previous roles. This will demonstrate your capability to thrive in a customer-focused environment.
✨Tip Number 3
Research the dealership and its values. Knowing their reputation and what they stand for will allow you to tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your enthusiasm for the role and the company. Inquiring about team dynamics or customer service strategies shows that you're proactive and engaged.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasise your previous customer service experience in your CV and cover letter. Use specific examples that showcase your ability to handle customer inquiries and resolve issues effectively.
Show Enthusiasm for the Motor Trade: Express your passion for the automotive industry in your application. Mention any relevant interests or experiences that demonstrate your enthusiasm, even if they are not directly related to work.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'professionalism', 'communication', and 'customer needs', to show you understand the role.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer Service Skills
Since a strong customer service background is essential for this role, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Enthusiasm for the Motor Trade
Even though automotive experience isn't necessary, showing a genuine interest in the motor trade can set you apart. Research the dealership and express your passion for cars and customer service during the interview.
✨Familiarise Yourself with the Role's Responsibilities
Review the key responsibilities listed in the job description and think about how your previous experiences align with them. Be ready to discuss how you would handle tasks like creating job cards or advising customers on service work.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the position and the company. Ask about the team culture, training opportunities, or how success is measured in the role. This not only helps you gauge if it's the right fit but also demonstrates your proactive attitude.
