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- Tasks: Manage customer contracts and ensure smooth renewals while enhancing customer experience.
- Company: Join HubSpot, a leading CRM platform dedicated to helping businesses grow better.
- Benefits: Enjoy flexible work options, a supportive culture, and opportunities for personal growth.
- Why this job: Be part of a dynamic team focused on customer success and innovative solutions.
- Qualifications: Fluent in English with strong communication and problem-solving skills; prior experience is a plus.
- Other info: HubSpot values diversity and inclusion, welcoming all applicants regardless of background.
The predicted salary is between 48000 - 68000 £ per year.
As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.
In This Role, You’ll Get To
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
We Are Looking For People Who
- Are fluent in English.
- Are passionate about creating a great customer experience.
- Solve problems with curiosity and creativity.
- Seek to understand multiple perspectives in a situation.
- Have growth driven negotiation skills.
- Show clear communication skills with the ability to effectively lead a phone conversation.
- Possess prioritization and organizational skills with attention to detail.
- Embrace a dynamic and motivating environment.
- Invest in relationships with customers and colleagues.
- Contribute to a positive team environment of equality and inclusion.
Nice-to-Haves
- Experience with customer service and contract management.
- Negotiation or sales experience.
- Prior account management and/or customer retention experience.
- Inbound Marketing & Sales knowledge.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
We are committed to supporting candidates who may need alternative arrangements.
About HubSpot: HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work.
Contract Manager, Upmarket (UK&I) employer: The Hustle
Contact Detail:
The Hustle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager, Upmarket (UK&I)
✨Tip Number 1
Familiarise yourself with HubSpot's products and services. Understanding their CRM platform and how it benefits customers will help you engage in meaningful conversations during interviews, showcasing your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of HubSpot on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Contract Manager role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your negotiation skills and experiences in detail. Since the role involves negotiating contract renewals, having specific examples ready will demonstrate your capability and confidence in handling such tasks.
✨Tip Number 4
Showcase your problem-solving abilities by preparing scenarios where you've successfully resolved customer issues or improved processes. This aligns with HubSpot's focus on creating a great customer experience and will highlight your fit for the team.
We think you need these skills to ace Contract Manager, Upmarket (UK&I)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management, customer service, and negotiation. Use keywords from the job description to demonstrate that you meet the specific requirements of the Contract Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating great customer experiences and your problem-solving skills. Mention specific examples of how you've successfully managed contracts or improved customer relationships in previous roles.
Showcase Your Communication Skills: Since clear communication is crucial for this role, consider including a brief section in your application that outlines your communication style and any relevant experiences where you effectively led conversations with customers or colleagues.
Highlight Team Collaboration: Emphasise your ability to work collaboratively with various stakeholders. Provide examples of past experiences where you contributed to a team environment, especially in relation to contract negotiations or account management.
How to prepare for a job interview at The Hustle
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Contract Manager at HubSpot. Familiarise yourself with contract management processes, customer service principles, and negotiation strategies to demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since the role involves direct communication with customers and internal teams, practice articulating your thoughts clearly. Prepare examples that highlight your ability to lead conversations and resolve issues effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've approached challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your creativity and curiosity in problem-solving.
✨Emphasise Team Collaboration
HubSpot values teamwork, so prepare to discuss how you've successfully collaborated with others in the past. Highlight experiences where you worked with sales representatives or customer success managers to achieve common goals.
