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- Tasks: Lead housing management, ensuring resident satisfaction and building strong relationships.
- Company: Join a dedicated team focused on community impact and excellent service.
- Benefits: Enjoy flexible working, a competitive salary, and a comprehensive benefits package.
- Why this job: Make a real difference in residents' lives while developing your skills in a supportive environment.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: Agile working with occasional office attendance; travel expenses covered.
The predicted salary is between 30000 - 40000 £ per year.
Contract Type: Permanent
Hours: Full time, 35 hours per week
Persona: Agile 1-2 days office attendance. Additional patch attendance required
Patch Location: South West London - various locations including Croydon, Wandsworth, Lambeth, and Southwark. Specific patch locations will be confirmed on appointment.
Reporting Office: West Ham Lane, Stratford, London, E15 4PH or Garratt Lane, SW18 4SN
Salary: £35,951 - £39,531 (depending on experience) plus £1,300 Essential Car User Allowance (if criteria met)
Closing date for applications: 4th July 2025 at 11pm
Interviews: Will be held on a date to be determined. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous applicants need not apply.
Role Profile: Supporting the Housing Management team to deliver reliable, consistent service for residents, improving satisfaction, building trust, and ensuring residents are happy in their homes. The role involves managing relationships with residents across patches designed to align with local authority areas, covering around 500-600 homes.
Candidate Requirements:
- Proven track record of building relationships and effective communication with colleagues and residents.
- Ability to problem-solve, with grit and determination, and a can-do attitude.
- Willingness to challenge the business to achieve the best outcomes for residents.
- Excellent time management skills to handle complex workloads and meet deadlines.
- Stakeholder management skills and ability to engage with diverse customer bases.
- Experience in a similar role.
- Valid license and access to a car for work use.
Additional Information: Our customers are our priority, and commitment to excellent service is vital. Some travel between offices may be required, with expenses covered. ECU allowance paid per policy.
Our Values and Commitments: We emphasize our organizational values, support for employee development, and commitments to inclusion, environmental responsibility, and community impact. We offer a comprehensive benefits package, including holiday entitlement, pension scheme, life assurance, and more.
Neighbourhood Housing Lead - South West London (Various) - 6782 employer: CIH International Housing Group
Contact Detail:
CIH International Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Lead - South West London (Various) - 6782
✨Tip Number 1
Familiarise yourself with the specific areas you'll be working in, such as Croydon, Wandsworth, Lambeth, and Southwark. Understanding the local community dynamics and housing issues will help you demonstrate your commitment to improving resident satisfaction during interviews.
✨Tip Number 2
Highlight your relationship-building skills by preparing examples of how you've successfully engaged with diverse customer bases in previous roles. This will show that you can effectively manage relationships with residents and colleagues alike.
✨Tip Number 3
Be ready to discuss your problem-solving abilities. Think of specific challenges you've faced in past positions and how you overcame them, as this role requires a can-do attitude and the willingness to challenge the status quo for better outcomes.
✨Tip Number 4
Since time management is crucial for this position, prepare to talk about how you prioritise tasks and handle complex workloads. Sharing strategies you've used in the past will demonstrate your capability to meet deadlines effectively.
We think you need these skills to ace Neighbourhood Housing Lead - South West London (Various) - 6782
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Neighbourhood Housing Lead position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in building relationships and effective communication. Provide specific examples of how you've successfully managed similar roles or challenges.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities by including examples where you've tackled complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
Express Your Commitment to Service: Convey your dedication to excellent customer service in your application. Mention any relevant experiences that showcase your commitment to improving resident satisfaction and building trust.
How to prepare for a job interview at CIH International Housing Group
✨Showcase Your Relationship-Building Skills
Since the role involves managing relationships with residents, be prepared to discuss specific examples of how you've successfully built rapport and trust in previous positions. Highlight your communication style and any strategies you used to engage effectively with diverse groups.
✨Demonstrate Problem-Solving Abilities
The job requires a can-do attitude and the ability to tackle challenges head-on. Think of instances where you've faced obstacles and how you overcame them. Be ready to explain your thought process and the outcomes of your actions.
✨Emphasise Time Management Skills
With a complex workload expected, it's crucial to demonstrate your time management capabilities. Prepare to discuss how you prioritise tasks and meet deadlines, perhaps by sharing a specific example of a busy period and how you handled it.
✨Align with Company Values
Familiarise yourself with the company's values and commitments, especially regarding customer service and community impact. During the interview, express how your personal values align with theirs and provide examples of how you've embodied similar principles in your work.
