Head of Onboarding & Banking Servicing, CIB Client Operations

Head of Onboarding & Banking Servicing, CIB Client Operations page is loaded

Head of Onboarding & Banking Servicing, CIB Client Operations

Apply locations Birmingham, Edinburgh | Time type: Full time | Posted on: Posted 6 Days Ago | End Date: June 3, 2025 | Job requisition id: 135178

End Date : Monday 02 June 2025

Salary Range : £0 – £0

We support flexible working – click here for more information on flexible working options

Flexible Working Options : Hybrid Working, Job Share

Job Description Summary

Job Description

JOB TITLE: Head of Onboarding & Banking Servicing

SALARY: Starting from £114,000+ (dependent on experience)

LOCATIONS: Birmingham / Edinburgh

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, involving at least two days per week, or 40% of our time, at one of our office sites. This role requires travel between our operational sites.

About this Opportunity

Within Client Operations, we are dedicated to providing a streamlined end-to-end journey for clients, utilizing new ways of working and technology alongside skilled colleagues to deliver best-in-class service.

Leading teams involved in onboarding and system setup, we seek someone to drive our strategic growth aligned with the Corporate & Institutional Banking’s (CIB) expansion plans. The teams are engaged in strategic programs to improve journey efficiency, collaborating with platform teams.

We need a leader capable of working across the entire E2E journey, managing approximately 250 colleagues, and maintaining Client Operations as a top place for development. Your activities are crucial for delivering high-quality client experiences and enabling access to products across the group.

Key Accountabilities

• Optimizing cost to serve by enhancing operational efficiency
• Overseeing business performance against shared service agreements
• Leading strategic investment programs and business transformation initiatives, including new technology adoption to improve the client journey
• Partnering with coverage and product teams to shape business strategy
• Managing operational costs and risks
• Maintaining industry understanding

In this role, you\’ll contribute to client journeys such as:

• Onboarding: Managing new-to-bank onboarding for Mid Corporate, Corporate & Institutional Banking Clients, and LBCM, including KYC and OKYC for LBCM NA
• Credit Support: Performing complex credit monitoring, renewal, and payment tasks across credit systems supporting BCB and CIB
• GEM: Overseeing onboarding and servicing for CIB clients via the GEM platform
• Service Optimization: Conducting reviews to improve service quality

What You’ll Need

Your application should demonstrate strong alignment with:

• Complex Process Understanding: Oversight of complex processes with high governance and industry standards
• Change Partnership: Proven collaboration with platform teams on strategic programs in agile environments
• Strategic Solution Development: Ability to structure requirements for significant journey transformation investments
• Customer Experience: Focus on high performance and reducing E2E experience times
• Colleague Leadership: Leading high-performing teams through coaching and inspiring leadership
• Risk Management: Experience with RCSA frameworks, proactive risk management, and operational risk plans

About Working For Us

We are committed to inclusivity, diversity, and creating a workplace where colleagues can be themselves, thrive, and perform at their best.

We offer Workplace Adjustments for colleagues with disabilities, including flexibility related to office attendance, location, and working patterns.

If you have a disability, you can apply via our Disability Confident Scheme (DCS), which guarantees a fair interview process for eligible applicants.

We provide reasonable adjustments throughout recruitment to reduce barriers for applicants with disabilities or neurodivergent conditions. Please let us know if you need assistance.

Our benefits include:

• Up to 15% pension contribution
• Annual performance bonus
• Share schemes including free shares
• Flexible benefits like discounted shopping
• 30 days’ holiday plus bank holidays
• Wellbeing initiatives and parental leave policies

This is a unique career opportunity to shape your future and ours. Join us and grow with purpose!

At Lloyds Banking Group, our purpose is to help Britain prosper. Our colleagues focus on making a difference for customers, businesses, and communities. You will have opportunities to learn, grow, and develop as part of our group.

We prioritize data security. We only request sensitive information during formal interview invitations or after accepting a verbal offer, when background checks are conducted. We will explain the need for any data collection.

We aim to build a values-led, inclusive culture reflecting the diversity of our customers and communities. Together, we are creating a workplace where everyone can make a difference.

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