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- Tasks: Join our team to manage air export operations and provide top-notch customer service.
- Company: EV Cargo is a leading logistics provider, dedicated to excellence in air freight services.
- Benefits: Enjoy a Monday to Friday schedule, training opportunities, and a collaborative work environment.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in logistics.
- Qualifications: Strong organisational skills and attention to detail are essential; no prior experience required.
- Other info: This role offers a chance to learn about the logistics industry while working with a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
EV Cargo UK Heston, 13 Hayes Rd, Heathrow, Hounslow, United Kingdom
Job Description: Air Export Gateway Operations / Air Export Customer Service
Working Hours: Monday to Friday, 09:00 - 17:30
Reporting to: Export Manager
Branch: Heston
Department: Exports
Role & Responsibilities
- Operational Responsibilities:
- Work as part of the LHR Export Gateway team, servicing UK EV branches.
- Plan flight schedules, manage allocations, and make shipment bookings to meet client needs.
- Build Unit Load Devices (ULDs) and manage airline equipment effectively.
- Ensure accurate completion of all customs paperwork and shipping documents.
- Maintain compliance with Aviation Security and company security protocols.
- Provide exceptional customer service at all times.
- Ensure all queries are acted upon promptly and escalate issues when necessary.
- Maintain strong relationships with airlines and service providers.
- Organise and arrange services with various suppliers, including airlines.
- Monitor flight capacity and negotiate the best possible rates.
- Manage carrier cut-offs and ensure distribution/warehouse activities align with export procedures.
- Oversee financials for each job, including job costing, invoicing, and daily financial management.
- Liaise with internal departments such as pricing, sales, and commercial teams to ensure accuracy.
- Process CASS invoicing and adhere to company financial regulations.
- Utilise systems such as Web Cargo, CargoWise, ASM Sequoia, and MS Office Suite as required.
- Ensure compliance with customs, Health & Safety (H&S), and Aviation Security regulations.
- Manage month-end compliance tasks, including closing Export MUCRs.
- Work with internal teams, including operations, warehouse, ATF planners, and transport teams.
- Contribute to cross-training initiatives to provide coverage for team members.
- Continually improve processes and adopt best practices for operational tasks.
- Undertake training as required by company policy.
- Stay updated with industry standards and changes in compliance regulations.
- Ensure all distribution/warehouse matters are executed in line with export procedures.
- Escalate unresolved queries to senior staff.
- Complete any other duties assigned by management to support the efficient operation of the department.
This role is ideal for a motivated professional with strong organisational skills, attention to detail, and a commitment to excellence in air export operations.
Contact Detail:
EV Cargo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Export Customer Service
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as Web Cargo and CargoWise. Having hands-on experience or knowledge of these platforms can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your understanding of customs regulations and aviation security protocols. Being able to discuss these topics confidently will demonstrate your commitment to compliance and operational excellence.
✨Tip Number 3
Network with professionals in the air export industry, especially those who work with airlines and service providers. Building relationships can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare examples of how you've provided exceptional customer service in previous roles. Be ready to discuss specific situations where you resolved issues or improved processes, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Air Export Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in air export operations and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the air export industry and your understanding of the role. Mention specific examples of how your skills align with the responsibilities listed in the job description.
Highlight Customer Service Skills: Since exceptional customer service is a key part of this role, provide examples in your application that illustrate your ability to handle queries effectively and maintain strong relationships with clients and service providers.
Showcase Compliance Knowledge: Demonstrate your understanding of customs, Health & Safety, and Aviation Security regulations in your application. Mention any relevant training or experience that shows you can adhere to these important compliance standards.
How to prepare for a job interview at EV Cargo
✨Know Your Operations
Familiarise yourself with air export operations, including flight schedules and customs paperwork. Being able to discuss these topics confidently will show your understanding of the role and its responsibilities.
✨Customer Service Focus
Prepare examples of how you've provided exceptional customer service in previous roles. This position requires a strong commitment to client satisfaction, so demonstrating your experience in handling queries and resolving issues will be beneficial.
✨Showcase Teamwork Skills
Highlight your ability to work collaboratively with various teams. Discuss any past experiences where you contributed to cross-training initiatives or improved processes, as teamwork is crucial in this role.
✨Stay Updated on Compliance
Research current compliance regulations related to air exports and aviation security. Showing that you are proactive about staying informed will impress interviewers and demonstrate your commitment to the industry.
