Ambulance Care Assistant - Mental Health

Ambulance Care Assistant – Mental Health

We have a fantastic opportunity for an Ambulance Care Assistant (Secure Mental Health) to join our amazing team based in Hertfordshire. Join our Safe Care Division (Secure Mental Health) and help make a difference.

Your main responsibility will be supporting the police and other professionals with transporting service users to and from healthcare facilities. You will work as part of a three‑person team and must hold a full UK driving licence. Full training will be provided.

This role is a full‑time 4‑on‑4 off covering the full seven days a week, working 12‑hour shifts. You must be able to work all shifts, including night shifts.

Benefits

• £13.06 per hour
• Life Assurance – protection to the value of £5,000
• Company sick pay: full salary for 20 days after 2 years’ service
• 24/7 online / telephone GP Consultation and access to prescriptions
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway
• Hospital cash plan benefits with sickness protection scheme
• Cash‑plan benefits for dental, optical, chiropody
• Access to mental health consultations
• Access to physiotherapy consultations
• Legal advice on domestic issues
• Financial guidance for retirement planning, tax savings and state benefits
• Long Service Recognition Scheme after 5 years and at 5-year intervals with increased annual leave
• Values‑based Internal Recognition Scheme with financial rewards and annual event
• Refer a Friend recruitment incentive scheme with financial rewards
• EMED foundation support for colleagues and local communities
• Pension Scheme
• Blue Light Card
• Uniform provided
• Employee Assistance Programme (EAP)
• Flu vaccination through internal campaign in Autumn/Winter

Main Duties

• Work as part of a team to support service users on board
• Ensure safe and responsible driving of the vehicle
• Assist service users with challenging behaviour and/or mental health illnesses
• Support challenging service users who may need physical intervention
• Work with police and other professionals to transport vulnerable service users between hospitals, homes, prisons and medical care settings
• Liaise with hospital staff and police for safe conveyance of service users
• Lift, secure and help service users in and out of the ambulance
• Hand over service users to appropriate staff on arrival at treatment centres/hospitals
• Transfer service users from beds to stretchers, chairs to chairs or similar in and out of hospital and medical/commercial flights
• Keep the ambulance safe, clean and tidy

Qualifications

• Full manual UK driving licence
• Committed to patient care and ability to build rapport with patients
• Effective communicator with experience communicating in emotional and difficult circumstances
• Calm, considerate, careful driver with no more than six penalty points on licence
• Natural flair for team working and collaboration
• Physically fit for patient handling and occasional restraint when needed
• Able to problem‑solve and identify key changes in patient behaviour in demanding situations

About Us

The excitement merger of ERS Medical and E‑Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with around 4,000 colleagues across 60 depots. Our ambition is to develop patient care transport services that improve health and well‑being for people across local communities.

EMED Group is committed to equality, diversity and inclusion and to treating all employees, patients and service users with dignity and respect.