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- Tasks: Join a friendly team as a Spanish-speaking Customer Service Executive, supporting clients and managing orders.
- Company: Work for a leading exporter in the luxury goods sector with a global reputation.
- Benefits: Enjoy a competitive salary of £28,000 pa and potential for permanent placement.
- Why this job: Be part of an international team, enhance your language skills, and make a real impact.
- Qualifications: Fluent in Spanish and English; experience in customer service is essential.
- Other info: Office-based role in South West London, Monday to Friday, with flexible working hours.
The predicted salary is between 16800 - 28000 £ per year.
LANGUAGES: Fluent Spanish is essential, as well as a good level of English. Ideally, a good level of German, Italian, or French is also required.
LOCATION: South West London (zone 3) - THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY
SALARY: c. £28,000 pa
COMPANY AND BACKGROUND: Our client is a world-leading exporter of some of the most recognised brands in the luxury goods sector.
JOB RESPONSIBILITIES: This is a fantastic opportunity to join a small but very friendly and supportive international team as a Spanish-speaking Export Customer Service Executive. You will be responsible for offering full B2B support to clients, agents, and distributors, including the following duties:
- Placing customer orders for products
- Advising customers on queries related to orders and finding solutions
- Dealing with customer complaints
- Liaising with courier and freight companies
- Monitoring the efficiency of export operations in your territories
- Providing support to the Export Sales Teams
CONTRACT DETAILS: Initially a one-year contract with excellent prospects for a permanent position.
CANDIDATE EXPERIENCE / SKILLS: Fluency in Spanish (with German, Italian, or French) and a good knowledge of English. Previous customer service or administrative experience is essential. Clear and confident communication skills. Ability to prioritize and work to deadlines under pressure.
SALARY AND HOURS: £28,000 pa depending on experience, plus benefits. Working hours are Monday to Friday, alternating between 8:00 - 16:00 or 9:00 - 17:00.
CONTACT: Lisa Grimes
Spanish speaking Customer Service Executive employer: The Language Business
Contact Detail:
The Language Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish speaking Customer Service Executive
✨Tip Number 1
Brush up on your Spanish language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the luxury goods sector. Understanding the brands and products you'll be dealing with will show your potential employer that you're genuinely interested in the role.
✨Tip Number 3
Prepare for situational questions related to customer service. Think of examples from your past experiences where you've successfully handled complaints or resolved issues.
✨Tip Number 4
Research the company’s values and culture. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace Spanish speaking Customer Service Executive
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in Spanish and any additional languages you speak, such as Italian, French, or German. Mention specific experiences where you've used these languages in a customer service context.
Showcase Customer Service Experience: Detail your previous customer service or administrative roles. Use specific examples to demonstrate how you've handled customer queries, complaints, and order management effectively.
Tailor Your CV: Customise your CV to align with the job description. Highlight relevant skills such as clear communication, problem-solving, and the ability to work under pressure. Make it easy for the hiring manager to see why you're a great fit.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Explain why you want to work in the luxury goods sector and how your skills can contribute to the team. Keep it concise and engaging.
How to prepare for a job interview at The Language Business
✨Showcase Your Language Skills
Since fluency in Spanish is essential, be prepared to demonstrate your language skills during the interview. You might be asked to converse in Spanish or answer questions in both Spanish and English, so practice speaking clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss any previous customer service or administrative roles you've held. Provide specific examples of how you handled customer queries or complaints, as this will show your ability to manage similar situations in the new role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle a difficult customer or a logistical issue with an order, and be ready to explain your thought process and actions.
✨Demonstrate Team Spirit
As this role involves working within a small international team, emphasise your ability to collaborate and support colleagues. Share examples of how you've worked effectively in a team environment and contributed to a positive workplace culture.
