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- Tasks: Provide top-notch customer service and administrative support in a dynamic team environment.
- Company: Join Enterprise Mobility, a global leader in vehicle rental with a family-owned legacy.
- Benefits: Enjoy 25 days holiday, life assurance, pension plans, and employee discounts.
- Why this job: Be part of a diverse team with growth opportunities and a supportive culture.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Promote from within policy with clear paths to advancement in various departments.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity to join Enterprise Mobility as a Customer Assistance Representative. The role involves joining our team at our Teesside location.
About Enterprise Mobility: Enterprise Mobility manages the largest privately-owned fleet worldwide, operating in over 90 countries with brands like Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car. Our family-owned company is led by CEO Chrissy Taylor, the third generation of the Taylor family.
Division Details: Our division, Enterprise Flex-E-Rent, provides tailored commercial vehicle rental services across the UK and Ireland, supporting our growth.
Benefits include:
- 25 days paid holidays + public holidays, with additional days after 5 years
- Life Assurance – 3x Salary
- Disability coverage
- Pension plan with stakeholder contribution and profit sharing
- Relocation assistance
- Employee support programs
- Volunteer days
- Maternity, Paternity, Adoption, Shared Parental leave
- Discounted personal vehicle rentals
- Car Club membership discount
- Cycle to work scheme
- Partner discounts
- Promotion from within policy
Working Hours: Monday to Friday, 07:30-16:30 or 08:30-17:30
Location: Ross Rd, Portrack Ln, Stockton-on-Tees TS18 2NN
Training & Development: Progression through in-house training with bonuses for each stage. Training lasts approximately 10 months, with assessments and knowledge checks. We value diversity and have received multiple recognitions for inclusion and equality.
Responsibilities: Provide high-quality customer service via phone and in person, along with administrative support. Key tasks include:
- Building customer relationships
- Communication via phone, email, and in person
- Marketing and relationship building
- Problem solving and working to deadlines
- Managing multiple tasks and working both independently and in teams
Additional Information: Opportunities for promotion to Senior Customer Assistance Representative within 10-12 months. Participation in internal development programs in areas like Fleet Logistics, Marketing, Finance, and Operations. Further promotion prospects include Lead Customer Assistance Representative, Assistant Depot Manager, Depot Manager, etc.
If you believe this role is perfect for you, apply now.
Contact Detail:
Enterprise Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistance Representative - Teesside
✨Tip Number 1
Familiarise yourself with Enterprise Mobility and its brands. Understanding the company's values and services will help you connect better during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for the types of interactions you'll have as a Customer Assistance Representative, showcasing your problem-solving abilities.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be ready to discuss your ability to manage multiple tasks and work under pressure. Prepare specific examples from your past experiences that highlight these skills, as they are crucial for this role.
We think you need these skills to ace Customer Assistance Representative - Teesside
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Assistance Representative position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and ability to manage multiple tasks. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Enterprise Mobility and how your skills can contribute to their team. Be sure to include examples of past experiences that showcase your customer service skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Enterprise Holdings
✨Know the Company
Before your interview, take some time to research Enterprise Mobility. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Customer Service Skills
As a Customer Assistance Representative, you'll need to showcase your customer service skills. Prepare examples from your past experiences where you successfully resolved issues or built strong relationships with customers.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer scenarios. Practise articulating your thought process and solutions clearly, as this will demonstrate your problem-solving abilities and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and helps you determine if the company culture aligns with your values. Consider asking about training opportunities or career progression.
