Customer Service Agent-Edinburgh Airport

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Customer Service Agent-Edinburgh Airport, Edinburgh

Client: Swissport

Location: Edinburgh, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2d0c1da6d4f0

Job Views: 2

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Overview

Customer Service Agent

Pay: £11.79 per hour, increases to £12.01 on completion of your probation.

Location: Edinburgh Airport

Hours: Your shift can fall between 02:30 and 00:30 (including weekends, public holidays)

Shift Pattern: This is a 4 on and 4 off shift pattern

Are you dedicated and customer-focused? We are looking for individuals like you to join our team as Customer Service Agents. At Swissport, you will play a crucial role in delivering exceptional service to our passengers and clients.

Responsibilities

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to resolve issues effectively.
• The ability to work under pressure and adapt to client needs.
• You must have a full 5-year/unemployment/education history within the UK.
• Proof of right to live and work within the UK.
• You must have been living within the UK for 5 years to be considered for this role.
• 2 x proof of address.
• Attention to detail and accuracy in handling passenger information and documentation.
• Employee Airport Discounts
• Paid Car parking when working
• Free uniform and PPE kit
• Access to our Employee Assistance Programme – 24/7 wellbeing support.
• We offer a great work-life balance with rosters issued 28 days in advance.
• Annual leave requests responded to within 7 days.
• A skills-based grading structure, offering career development and progression.
• And much more!

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Apply today to embark on a rewarding career in the aviation industry!

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

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