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For Companies At a Glance
- Tasks: Help customers via phone, chat, and email while ensuring a great experience.
- Company: Join a dynamic team in Oxford with a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, remote options, flexible hours, and wellness funds.
- Why this job: Be part of a supportive culture that values teamwork and customer care.
- Qualifications: Must be fluent in English and German with customer service experience.
- Other info: Opportunity for annual bonuses and travel discounts.
Why work for us:
- Competitive pay of £13-15/hr plus annual bonus, and equity
- Remote-friendly with on-site options and flexible scheduling
- Annual travel discounts and funds for wellness or personal use
- Comprehensive health coverage and competitive premiums
What You'll Do:
- Address customer inquiries through phone, chat, and email, prioritising a positive and satisfying experience
- Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions
- Manage escalated issues with professionalism, patience, and a customer-first approach
- Work closely with colleagues to maintain consistent, high-quality service across all interactions.
Requirements:
- Fluent in both English and German (speaking, reading, writing)
- Minimum 6 months of customer service experience in an office or call centre environment
- Proficiency with typing, phone, and computer navigation
- Flexibility to work varying shifts, including weekends and public holidays
Contact Detail:
ProPivotal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate (Bi-Lingual English/German)
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in both English and German, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various customer inquiries and complaints, especially in a bilingual context. Role-playing these situations can help you feel more prepared for the interview.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers during the interview. Be ready to discuss how your personal values match ours and how you can contribute to our team.
✨Tip Number 4
Prepare questions to ask us during the interview. This shows your interest in the role and helps you assess if we're the right fit for you. Consider asking about team dynamics, training opportunities, or how we support our employees' growth.
We think you need these skills to ace Customer Service Associate (Bi-Lingual English/German)
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both English and German. Mention specific experiences where you used these languages in a customer service context, as this is crucial for the role.
Showcase Customer Service Experience: Detail your previous customer service roles, especially any experience in an office or call centre environment. Use specific examples to demonstrate how you handled inquiries and resolved issues.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Focus on your ability to manage escalated issues and provide a positive customer experience.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention why you want to work for this company and how you can contribute to their customer service goals.
How to prepare for a job interview at ProPivotal
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking and writing in both languages beforehand.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service roles, especially any experience in call centres or office environments. Share specific examples of how you handled customer inquiries and resolved issues, focusing on your ability to maintain a positive experience for customers.
✨Familiarise Yourself with Relevant Software
The job involves using various software tools to manage customer accounts. Research common customer service software and be ready to discuss your experience with similar tools. If you have used specific platforms, mention them and explain how they helped you in your previous roles.
✨Demonstrate Flexibility and Teamwork
This position requires flexibility in working hours and collaboration with colleagues. Be prepared to discuss your availability for varying shifts and provide examples of how you've worked effectively in a team to ensure consistent service quality.
