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- Tasks: Lead customer service efforts, resolve complaints, and ensure timely communication with customers.
- Company: Join a growing Kitchen & Bedroom manufacturer in Greater Manchester making waves in the industry.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and no weekend work!
- Why this job: Be a key player in a dynamic team focused on quality and customer satisfaction.
- Qualifications: Customer service experience, IT skills, and a positive attitude are essential.
- Other info: Opportunity for growth as the company expands; ideal for those passionate about customer care.
The predicted salary is between 22000 - 33000 £ per year.
Customer Service Lead – Greater Manchester Simon Acres Recruitment are looking for a highly self-motivated and driven Customer Service Lead for a Kitchen & Bedroom manufacturer based in Greater Manchester. Our client has an exciting opportunity for a Customer Service Lead within the business as it continues to expand. Our client’s plans are to be ready for further growth and this role will be a key driver in delivering the Customer Service aspect of the operation of this business growth. Our client is a growing and major player within the Kitchen and Bedroom manufacturing industry in the North-west. This is a strong and real opportunity to be a key contributor to improving quality performance within the business. Salary: Circa £27,500 per annum Working Hours: Monday – Friday, 8:00 – 16:30 (No Weekends) The Role; * First point of call in dealing with all customer complaints * Maintaining close contact with all the relevant team members throughout the business * Close liaison with the Procurement/ Sales/Production/Warehouse Departments throughout * Escalating to the Operations Manager and relevant departmental leads to agree remedial plan * Managing and ensuring delivery of the relevant timelines relating to these remedial plans * Maintaining communication to the customer with regular updates and progress reports * Create and deliver to the board relevant KIP’s regarding remedials, costs savings, issues log, RFT rates, OTIF rates, costs of repair, and customer escalation risk * Analysing the relevant data to identify trends and solutions * Processing Sales Orders when required Required Skills/Experience; * Customer service background with a clear understanding of dealing with customer concerns, and creating a positive resolution * Advantageous to have experience in the Kitchen and Bedroom manufacturing industry * IT literate (Essential) * Numerate / literate (Essential) * Excellent verbal and written communication skills * Must be conversant with Microsoft Office package, especially Word and Excel * Experience of designing /completing and delivering Customer Service KPI’s * Able to communicate with customers and colleagues to extract and provide relevant information and solutions * ‘Can Do’ and ‘Flexible’ attitude, and be prepared to work with all areas of the business * Customer focussed and able to have a sympathetic/empathetic nature when dealing with customers * Ability to find speedy solutions at minimal cost to the business when dealing with customers, their complaints, and workstream leads * Advantageous to have sales order processing experience * Relevant Customer Service qualifications desirable Simon Acres Recruitment are acting as the employment agency in relation to this vacancy
Customer Service Lead employer: Simon Acres Group
Contact Detail:
Simon Acres Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead
✨Tip Number 1
Familiarize yourself with the Kitchen and Bedroom manufacturing industry. Understanding the specific challenges and customer expectations in this sector will help you stand out as a candidate who can contribute effectively to the team.
✨Tip Number 2
Highlight your experience in managing customer complaints and creating positive resolutions. Be prepared to share specific examples during the interview that demonstrate your ability to handle difficult situations with empathy and efficiency.
✨Tip Number 3
Showcase your IT skills, especially with Microsoft Office, particularly Excel and Word. Being able to analyze data and create reports will be crucial for the role, so consider preparing a few examples of how you've used these tools in previous positions.
✨Tip Number 4
Demonstrate your 'Can Do' attitude by being flexible and open to collaboration with different departments. This role requires close liaison with various teams, so showing that you're a team player will make a strong impression.
We think you need these skills to ace Customer Service Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you dealt with complaints or resolutions. Emphasize your skills in communication and your ability to work across departments.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage customer concerns and deliver positive outcomes.
Highlight Relevant Skills: Clearly outline your IT literacy and proficiency with Microsoft Office, particularly Word and Excel. If you have experience with Customer Service KPIs, make sure to include that as well.
Showcase Your Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved customer issues in the past. This will demonstrate your 'Can Do' attitude and your ability to find solutions quickly.
How to prepare for a job interview at Simon Acres Group
✨Show Your Customer Service Expertise
Be prepared to discuss your previous customer service experiences in detail. Highlight specific situations where you successfully resolved customer complaints and created positive outcomes. This will demonstrate your understanding of the role and your ability to handle challenges effectively.
✨Familiarize Yourself with the Industry
Since experience in the Kitchen and Bedroom manufacturing industry is advantageous, do some research on current trends and challenges in this sector. Being knowledgeable about the industry will help you stand out and show your genuine interest in the position.
✨Prepare for KPI Discussions
Understand what Key Performance Indicators (KPIs) are relevant to customer service in this role. Be ready to discuss how you have designed, completed, and delivered KPIs in your past roles, as this will be crucial for the position.
✨Demonstrate Your Communication Skills
Excellent verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You may also want to prepare examples of how you've effectively communicated with both customers and colleagues in previous positions.
