Pharmacy Technician

At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system and their personal health care by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.

Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State's Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager.

A Technician is responsible for contributing to safe and effective operations of the pharmacy, including but not limited to:

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health.
• Following pharmacy workflow procedures at each pharmacy workstation for safe and accurate prescription fulfillment.
• Contributing to positive patient experiences by showing empathy and genuine care.
• Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team.
• Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback.
• Remaining flexible for both scheduling and business needs.
• Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
• Delivering additional patient health care services, where allowable by law and supported by required training and certification.

Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities:

• Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations.
• Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions.
• Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements.
• Reviewing and collecting patient information; tracking and documenting for each applicable patient.
• Monitoring and managing vaccine supplies.

Required Qualifications:

• Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy.
• If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age.
• If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program.

Essential Functions:

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus: Ability to concentrate on a task over a period of time.
• Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner.
• Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues.
• Mathematical Reasoning: Ability to use math to solve a problem.
• Problem Resolution: Identifying challenging patient or colleague interactions and choosing the best course of action.
• Physical Demands: Be mobile and remain upright for extended periods of time.

Preferred Qualifications:

• 1-3 years previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store, and across the market in other locations, to meet business needs.

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be.