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- Tasks: Support operations by managing certifications, updating records, and responding to customer queries.
- Company: Join Whittard of Chelsea, a heritage brand delighting customers with tea, coffee, and hot chocolate since 1886.
- Benefits: Enjoy generous holiday, product discounts, wellbeing support, and a friendly, inclusive culture.
- Why this job: Make a real impact in a dynamic team while developing your organisational skills in a respected company.
- Qualifications: GCSE level education, strong Microsoft Office skills, and previous experience in order fulfilment preferred.
- Other info: This role is based in Abingdon, Oxfordshire, on a 6-month fixed-term contract.
The predicted salary is between 24000 - 36000 £ per year.
Department – Operations
Are you ready to bring order, structure, and precision to a fast-moving operations team, ensuring every detail is accounted for and every process runs smoothly? At Whittard of Chelsea, we’ve been delighting customers with exceptional tea, coffee, and hot chocolate since 1886. As we continue to grow and serve customers around the world, we’re looking for a highly organised Operations Administrator to join us on a 6-month fixed-term contract and play a key supporting role in our B2B and fulfilment operations.
About the Role… This is your chance to step into a vital role that keeps the engine of our operations running. As Operations Administrator, you’ll provide essential administrative support to our Operations and Customer Service teams—ensuring certifications are processed on time, customer records are accurate, and fulfilment runs seamlessly. You’ll be a natural multitasker with a sharp eye for detail and a calm, methodical approach. From tracking overseas documentation to communicating with customers and partners, your work will directly support our ability to deliver outstanding service. This role is based 5 days a week in Abingdon, Oxfordshire (OX14 4SH).
- Keep Things Moving – Support Operations Executives and Sales Managers by updating fulfilment schedules and ensuring smooth certification processes.
- Own the Admin – Maintain trackers, records, and filing systems, keeping everything up to date, accurate, and ready for action.
- Be the Certification Champion – Manage all aspects of customer order certifications—from documentation and mailing to logging and reporting.
- Clear Communication – Respond promptly and professionally to customer queries, keeping them informed of order statuses at every stage.
- Support the Team – Jump in to help with wider operational tasks, research, and process improvement projects when needed.
- Process & Productivity – Help create templates, document workflows, and improve internal guides to drive efficiency.
About You
Who you’ll be…
- Detail-Oriented
- Organised & Structured
- Dependable
- Team Player
- Proactive
- Customer-Focused
What experience you’ll have…
- Educated to GCSE level (or equivalent).
- Strong knowledge of Microsoft Office, especially Excel.
- Previous experience in wholesale order fulfilment preferred.
- Familiarity with export documentation or FMCG environments a bonus (but not essential).
- Comfortable working with data, trackers, and documentation.
- Confident juggling multiple tasks under pressure.
At Whittard, we blend heritage with innovation. You’ll join a passionate, supportive team where no task is too small if it helps deliver exceptional service. We value initiative, curiosity, and collaboration - and we make sure every team member is recognised for their impact.
We offer:
- Generous holiday allowance + your birthday off
- Monthly product allowance
- Up to 50% discount on our delicious teas, coffees, and hot chocolates
- A wellbeing portal and Employee Assistance Programme
- A friendly, inclusive culture built on shared purpose … And much more!
If you’re highly organised, love a well-managed tracker, and want to make a tangible impact in a heritage brand’s operational success - this could be your perfect fit. Apply now and help keep Whittard’s operations running like clockwork.
Operations Administrator employer: Whittard Of Chelsea
Contact Detail:
Whittard Of Chelsea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Familiarise yourself with the specific operations and fulfilment processes at Whittard of Chelsea. Understanding their unique workflow will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will highlight your ability to juggle responsibilities, which is crucial for the Operations Administrator position.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as this role requires strong proficiency in the software. Consider creating sample trackers or reports to demonstrate your capability in managing data effectively.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of scenarios where you've handled customer queries or issues, as clear communication is a key aspect of the Operations Administrator role.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative roles and order fulfilment. Emphasise your organisational skills and any familiarity with Microsoft Office, particularly Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and ability to multitask. Mention specific examples of how you've successfully managed administrative tasks or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as being detail-oriented, organised, and customer-focused. Use keywords from the job listing to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Administrator role.
How to prepare for a job interview at Whittard Of Chelsea
✨Showcase Your Organisational Skills
As an Operations Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained accurate records. This will demonstrate your ability to keep things running smoothly.
✨Familiarise Yourself with Relevant Tools
Since the role requires strong knowledge of Microsoft Office, especially Excel, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles to manage data and improve processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to juggle multiple priorities or resolve customer queries efficiently, and be prepared to share those stories.
✨Emphasise Your Team Player Attitude
Whittard values collaboration, so highlight your experience working in teams. Share examples of how you've supported colleagues or contributed to team projects, showcasing your proactive and dependable nature.
