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- Tasks: Lead the Food & Beverage team to deliver exceptional guest experiences.
- Company: Join Mercure Canberra, a historic hotel blending charm with modern comforts.
- Benefits: Enjoy discounted accommodation, ongoing training, and free onsite parking.
- Why this job: Be part of a dynamic team in a vibrant environment with growth opportunities.
- Qualifications: 2 years' experience in a similar role and strong leadership skills required.
- Other info: Flexible shifts including weekends and public holidays; RSA & RCG certificate needed.
The predicted salary is between 28800 - 43200 £ per year.
Mercure Canberra is one of the city’s first established hotels, combining old-world charm with modern comforts. The hotel is located moments from the CBD, as well as the National Convention Centre and Australian War Memorial.
We are looking for someone who has a friendly, customer-focused attitude with a passion to exceed guest expectations. This is a full-time role, reporting to the Food & Beverage Manager. You will be responsible for the efficient operation of the venue's Food & Beverage Outlets, as we continue to grow our business and provide a high-level guest experience.
Responsibilities include, but are not limited to:
- Assisting the Food & Beverage Department across all outlets including: Courtyard Restaurant, Olims Bar & Bistro, Bottle Shop, Room Service, Minibar and Conference & Events.
- Ensuring correct hotel policy & procedure is followed regarding opening & closing shifts; including cash handling and signing keys in/out.
- Ensuring the Food & Beverage Team provide efficient, friendly and professional service to all guests.
- Assisting with the induction of new team members into the department and ensuring adequate training takes place.
- Assist with on-going training projects within the department to meet brand & service standards.
- Greeting & welcoming guests, assisting with enquiries & restaurant bookings.
- Assist guests with menu offerings & maximize sales opportunities through product knowledge.
Qualifications:
- A minimum of 2 years’ relevant experience in a similar role.
- The ability to lead, motivate and develop a successful team.
- A friendly, self-motivated personality.
- Confident and articulate communication, negotiation, relationship and networking skills.
- A demonstrated understanding of industry-related technology systems.
- Current RSA & RCG certificate.
- The ability to work a variety of shifts, including weekends, evenings & public holidays.
Enjoy perks like discounted accommodation & global partner discounts through our staff rewards program. Access to ongoing learning and skill enhancement. Progressive leave policies. Free onsite parking.
Full Time Food & Beverage Assistant Manager employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Food & Beverage Assistant Manager
✨Tip Number 1
Familiarise yourself with Mercure Canberra's unique offerings and history. Understanding the hotel's charm and its position in the market will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. This will highlight your ability to lead the Food & Beverage team effectively.
✨Tip Number 3
Brush up on your knowledge of food and beverage trends, as well as customer service best practices. Being able to discuss current industry trends during your conversation will set you apart as a knowledgeable candidate.
✨Tip Number 4
Prepare thoughtful questions about the hotel's operations and future goals. This shows your enthusiasm for the role and your desire to contribute positively to the team and the guest experience.
We think you need these skills to ace Full Time Food & Beverage Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage management. Emphasise your leadership skills, customer service experience, and any specific achievements that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your commitment to exceeding guest expectations. Mention specific experiences that demonstrate your ability to lead a team and provide excellent service.
Highlight Relevant Qualifications: Ensure you mention your RSA & RCG certificates clearly in your application. If you have any additional certifications or training related to food and beverage management, include those as well.
Showcase Your Soft Skills: In your application, highlight your communication, negotiation, and relationship-building skills. Provide examples of how you've successfully motivated and developed a team in previous roles.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to exceed guest expectations.
✨Demonstrate Leadership Skills
Since the role involves leading a team, be prepared to discuss your leadership style. Highlight any previous experience in training or motivating team members, and how you handle challenges within a team setting.
✨Know the Venue Inside Out
Familiarise yourself with Mercure Canberra and its Food & Beverage outlets. Understanding the menu offerings and the unique aspects of each outlet will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of scenarios where you had to manage difficult guests or resolve conflicts, and be ready to explain how you handled them.
