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- Tasks: Join us as a Call Centre Agent, handling customer calls and ensuring top-notch service.
- Company: Circet UK is a leading telecommunications company based in Selkirk, Scotland.
- Benefits: Enjoy remote work options after training, full training provided, and all necessary equipment supplied.
- Why this job: Be part of a dynamic team, enhance your communication skills, and make a real impact on customer satisfaction.
- Qualifications: No specific experience required, just bring your enthusiasm and IT skills!
- Other info: Flexible hours available for both full-time and part-time roles.
The predicted salary is between 28800 - 43200 £ per year.
Circet UK is hiring 1 full-time and 3 part-time Call Centre Agents. These roles involve working 37.5 hours per week for the full-time position and 20 hours per week for part-time roles. After an initial period of office-based training, there is an opportunity to work fully from home. Full training and equipment are provided. You will be required to attend a minimum of 1 week of training at our office in Selkirk.
Our Call Center Agents are responsible for ensuring that the company completes as many jobs successfully each day as possible, helping to meet our completion rate targets and closing jobs to enable accurate billing of clients. Reporting directly to a Team Manager, you will communicate regularly with customers, client contact centers, engineers, and field leaders across the UK via inbound and outbound service calls.
Responsibilities:
- Deliver outstanding customer service and follow up with customers after appointments to ensure quality of work.
- Respond to issues as they arise, take corrective actions, update customers, or escalate to field leaders as needed.
- Support engineers with processes such as Start My Day, Timeslot Adherence, Engineer Utilisation, and End My Day.
- Review all jobs completed by engineers to ensure forms match on-site actions, all stock is recorded, and notes and signatures are captured. Liaise with engineers to obtain missing information.
- Maintain excellent communication skills.
- Manage daily tasks efficiently.
- Multi-task effectively in a fast-paced environment.
- Escalate and report issues promptly.
- Have proficient IT skills, including email, webchat, spreadsheets, etc.
- Pay great attention to detail.
Application Process:
Please include your first and last name.
Email: [your email]
Phone: [your phone number with country code]
CV / Resume: [attach your CV]
Indicate your eligibility to work in the country you are applying from: Yes / No
Call Centre Agent - Full Time & Part Time employer: Circet Ire & Uk
Contact Detail:
Circet Ire & Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent - Full Time & Part Time
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding Circet UK's operations and customer service approach will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. As a Call Centre Agent, you'll need to convey information clearly and effectively. Role-play common customer scenarios with friends or family to build your confidence and improve your response time.
✨Tip Number 3
Highlight your multitasking abilities. In a fast-paced environment, being able to juggle multiple tasks is crucial. Prepare examples from your past experiences where you've successfully managed several responsibilities at once.
✨Tip Number 4
Showcase your attention to detail. Since the role involves reviewing jobs completed by engineers, be ready to discuss how you've ensured accuracy in previous roles. Mention specific instances where your attention to detail made a difference.
We think you need these skills to ace Call Centre Agent - Full Time & Part Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Centre Agent. Familiarise yourself with the skills required, such as excellent communication and IT proficiency, to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service or call centre roles in your CV. Use specific examples that demonstrate your ability to multi-task, manage daily tasks efficiently, and deliver outstanding customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you would be a great fit for Circet UK. Mention your ability to work in a fast-paced environment and your attention to detail, which are crucial for this position.
Follow Application Instructions: Ensure you include all required information in your application, such as your name, email, phone number, and eligibility to work in the country. Double-check that your CV is attached before submitting your application through our website.
How to prepare for a job interview at Circet Ire & Uk
✨Showcase Your Customer Service Skills
As a Call Centre Agent, your ability to deliver outstanding customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or received positive feedback. This will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with the Company
Research Circet UK and understand their services, values, and goals. Being knowledgeable about the company will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment of a call centre, practice handling multiple tasks simultaneously. You might be asked how you would manage various responsibilities during the interview, so think of strategies that have worked for you in the past.
✨Prepare Questions for Your Interviewers
At the end of the interview, you’ll likely be given the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or growth opportunities within the company. This shows your enthusiasm and helps you assess if the role is the right fit for you.
