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- Tasks: Support the Site Manager in delivering top-notch customer service and managing store operations.
- Company: Join Centra, a growing retail business focused on fresh food and exceptional customer care.
- Benefits: Enjoy flexible working, competitive salary, staff discounts, and up to 27 days annual leave.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in a fast-paced environment.
- Qualifications: 2+ years in a supervisory role, strong communication skills, and a passion for retail excellence.
- Other info: Opportunities for ongoing training and career progression await you!
The predicted salary is between 30000 - 42000 £ per year.
Our business is growing - are you ready for a new challenge? If so, we have an exciting opportunity for an experienced Assistant Manager to join our management team. The successful candidate will support the Site Manager in executing our business strategy in store and across the business in our Skerries store in Co. Dublin.
Job Purpose: Ensure the site operates efficiently and effectively, providing our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. Support the Site Manager and take full responsibility for the site in the Site Manager's absence.
Main Tasks and Responsibilities:
- Customer Service: Pro-actively deliver excellence in customer service at all times. Ensure that customer satisfaction is the number one priority and consistently deliver exceptional service by displaying I-CARE service excellence behaviours. Professionally handle all customer queries and complaints in line with company policy, in a timely manner and escalate where appropriate.
- Store Operations and Standards: Support the Site Manager in the efficient day-to-day running of the retail unit. Ensure that the store reflects the company's standards of merchandising, presentation, and Customer Care. Maintain hygiene to the highest standard throughout the store and ensure compliance by all staff members. Follow all operational checklists daily across the shop and forecourt.
- Team Management: Competently manage and organise a team of staff. Be approachable and a role model who leads by example, encouraging teamwork and fostering a positive attitude in the workplace. Develop and promote good communication between employees and management in a safe, respectful, and inclusive environment. Support the Store Manager in the development and training of the team to required training standards. Manage employee performance, giving regular feedback, recognition, and encouragement.
- Stock Management: Ensure accurate ordering of stock from PLOF. Accept and process deliveries. Merchandise shop area to ensure maximum performance of products. Be vigilant at all times to prevent stock loss and waste. Perform and manage weekly/monthly stock takes. Achieve specified margins and sales targets set out by Support Office.
- Health, Safety and Welfare Management: Assume the role of H&S Officer for the designated site. Strictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments. Comply with all policies, practices, and procedures outlined in the Pelco Ltd. Health and Safety Management System and Safety Statement. Maintain security awareness at all times and escalate where appropriate.
- General/Other: Comply with Pelco Ltd. policies at all times. Comply with all legislation relevant to the operation of a service station including Employment Law. Ensure correct uniform/dress code and name badge are worn correctly and at all times, upholding the highest standard of personal care. Develop strong working relationships with colleagues and Group Management. Complete all tasks to the best of your ability and to the highest standard. Ensure discretion and confidentiality are maintained at all times. Perform any other duties or assume other responsibilities that may be assigned to the role.
The ideal candidate will have:
- Minimum 2 years' experience in a Supervisory/Management position.
- Levels 1 & 2 knowledge of food safety is a distinct advantage.
- Excellent communication and delegation skills.
- Proven staff management skills.
- Highly driven with a strong work ethic.
- Passion for retail and customer excellence.
- Thrive in a fast-paced working environment.
Some of our benefits include:
- Competitive salary & flexible working arrangements.
- Staff Discount.
- Paid Family Leave including Maternity & Parental Leave.
- Enhanced annual leave entitlements up to 27 days.
- VHI Health Insurance Funded Scheme.
- Colleague Assistance Programme - GP Online & Counselling Service.
- Employee Referral Bonus.
- Travel & Bike to Work Scheme.
- Save as you earn Scheme.
- Mileage Scheme.
- Ongoing training, appraisals, and career progression opportunities.
- E-Learning and Development Portal.
Visit www.pelco.ie for more information and start the next exciting chapter of your career with us today!
Assistant Manager | Centra employer: Pelco Group
Contact Detail:
Pelco Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager | Centra
✨Tip Number 1
Familiarise yourself with the I-CARE service excellence behaviours mentioned in the job description. Understanding these principles will help you demonstrate your commitment to customer service during any interviews or discussions.
✨Tip Number 2
Research the specific operations and standards of Centra stores, particularly in relation to hygiene and stock management. Being knowledgeable about their practices will show that you're proactive and ready to support the Site Manager effectively.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed a team or handled customer complaints. This will help you illustrate your leadership skills and ability to foster a positive work environment.
✨Tip Number 4
Network with current or former employees of Centra if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the role.
We think you need these skills to ace Assistant Manager | Centra
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory or management roles, particularly in retail. Emphasise any customer service achievements and your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer excellence. Mention specific examples of how you've delivered exceptional service or managed teams successfully in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, delegation, and stock management. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pelco Group
✨Showcase Your Customer Service Skills
As an Assistant Manager, customer service is key. Be prepared to share specific examples of how you've handled customer queries and complaints in the past, demonstrating your commitment to excellence and your ability to resolve issues effectively.
✨Demonstrate Team Leadership
Highlight your experience in managing and motivating a team. Discuss how you foster a positive work environment and encourage teamwork, as this will be crucial in your role supporting the Site Manager.
✨Know the Business Operations
Familiarise yourself with the store's operations and standards. Be ready to discuss how you would ensure compliance with hygiene and safety regulations, as well as how you would manage stock effectively to prevent loss and waste.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in the role and how you would address them, particularly in terms of health and safety compliance and operational efficiency.
