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- Tasks: Lead the team, inspire others, and ensure exceptional customer service.
- Company: Caffeine & Machine is a vibrant community focused on great experiences for customers and staff.
- Benefits: Earn £13.75 per hour plus tips, enjoy discounts, bonuses, and career development opportunities.
- Why this job: Join a dynamic environment where your leadership can shine and make a real impact.
- Qualifications: Natural leader with a passion for customer service and team development.
- Other info: Be part of a fun, energetic team and help create memorable experiences!
Join the Caffeine & Machine Team as a Team Leader! Are you a natural leader with a passion for creating exceptional customer experiences? Do you thrive in dynamic, customer-facing roles and enjoy guiding teams to success? Caffeine & Machine is looking for a Lead Host to step into a leadership position, inspire the team, and make every shift run smoothly while delivering outstanding service to our customers.
Why Caffeine & Machine? At Caffeine & Machine, we believe in building a welcoming, vibrant community for both our customers and our team. As a Lead Host, you’ll be at the forefront of our customer experience, leading by example, coaching your team, and making critical decisions to ensure smooth operations and guest satisfaction.
What We Offer:
- Competitive Pay – £13.75 per hour plus tips
- Amazing Perks – Employee discounts, lucrative Mystery Diner bonus, heavily discounted food, free entry to events, career development and more
Your Role
As a Lead Host, you’ll be a key leader on the floor, delivering real-time coaching and leading your team to beat shift objectives. Whether you’re stepping in for the Management Team, resolving bottlenecks, or showcasing your menu expertise, you’ll bring energy, positivity, and strong leadership to every shift. Your ability to manage customer experiences and help your team develop will ensure we’re consistently exceeding expectations.
Core Responsibilities:
- Inspiring PEOPLE Happiness – Coach, develop, and motivate your team while providing real-time feedback and recognition.
- Consistent CUSTOMER Satisfaction – Uphold brand standards, maintain impeccable service, and achieve top Mystery Visit scores.
- Generating SALES Growth – Demonstrate your product knowledge and passion for the menu, guiding customers to the perfect items.
- Optimising PROFIT Results – Ensure every item meets our high standards, manage shift productivity, and resolve bottlenecks effectively.
Lead Host Strengths:
- Esteem Builder – You help others believe in their abilities and build confidence.
- Composed Under Pressure – You remain calm and composed, no matter what the situation throws your way.
- Customer-Obsessed – You’re committed to creating memorable experiences that delight every guest.
- Diligence – You approach every task, big or small, with unwavering attention to detail.
- Drive & Determination – You push yourself and your team to exceed expectations and achieve goals.
Ready to lead the team and create outstanding experiences? Apply now and make an impact!
Lead Host Caffeine & Machine 5d Stratford-upon-Avon £13.75 + tips + Mystery Diner bonus employer: Caffeine&Machine
Contact Detail:
Caffeine&Machine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Host Caffeine & Machine 5d Stratford-upon-Avon £13.75 + tips + Mystery Diner bonus
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've successfully led a team in a fast-paced environment. Highlight any experiences where you motivated others or resolved conflicts.
✨Tip Number 2
Familiarise yourself with Caffeine & Machine's brand values and customer service standards. Be prepared to discuss how you can embody these values and contribute to creating a welcoming atmosphere for both customers and staff.
✨Tip Number 3
Demonstrate your customer obsession by preparing to discuss memorable customer experiences you've created in previous roles. This will show that you understand the importance of exceptional service and are ready to lead by example.
✨Tip Number 4
Research common challenges faced in hospitality leadership roles and think about how you would address them. Being able to articulate your problem-solving strategies will impress the hiring team and show your readiness for the role.
We think you need these skills to ace Lead Host Caffeine & Machine 5d Stratford-upon-Avon £13.75 + tips + Mystery Diner bonus
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Lead Host at Caffeine & Machine. Highlight your leadership skills and customer service experience in your application.
Tailor Your CV: Customise your CV to reflect the qualities mentioned in the job description. Emphasise your ability to inspire and coach teams, manage customer experiences, and drive sales growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Use specific examples from your past experiences that demonstrate how you embody the strengths required for this role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are well-organised and professional.
How to prepare for a job interview at Caffeine&Machine
✨Show Your Leadership Skills
As a Lead Host, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on how you inspired and motivated them to achieve their goals.
✨Emphasise Customer Experience
Caffeine & Machine values exceptional customer experiences. Be ready to discuss specific instances where you went above and beyond for customers, showcasing your commitment to creating memorable moments.
✨Demonstrate Problem-Solving Abilities
The role requires composure under pressure. Think of scenarios where you've effectively resolved issues or bottlenecks in a fast-paced environment, and be prepared to share these during your interview.
✨Know the Menu Inside Out
Your product knowledge will be key in guiding customers. Familiarise yourself with Caffeine & Machine's menu and be ready to discuss your favourite items and why they stand out, showing your passion for the offerings.
