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- Tasks: Assist management in maximising sales and supporting a high-performing team.
- Company: Join Space NK, a leading beauty retailer with over 100 innovative brands.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for growth.
- Why this job: Be part of a vibrant community focused on beauty discovery and customer satisfaction.
- Qualifications: Strong communication skills and a passion for delivering exceptional customer experiences.
- Other info: Space NK values diversity and inclusion; all applicants are welcome.
The predicted salary is between 12000 - 18000 £ per year.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Keyholder Overview
The Keyholder’s main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About you
- Able to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising, organisational and communication skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Solution minded, uses initiative to positively solve problems
Role Responsibilities
- Delivering a ‘customer first’ experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
- Supporting the team with product training and knowledge to deliver unbiased customer advice
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Confidently analysing business reports to review weekly, monthly and yearly performance
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Observing and communicating any performance related feedback in a timely manner to management team
- Leading, motivating and inspiring the team – be a role model!
- Ensuring the store is maintained in line with Company policy and procedure
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Keyholder (22.5 hours) Retail · Cardiff employer: Space NK Limited
Contact Detail:
Space NK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder (22.5 hours) Retail · Cardiff
✨Tip Number 1
Familiarise yourself with the latest beauty trends and products. Being knowledgeable about the brands and items you’ll be working with will not only impress during your interview but also show your passion for the role.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as this aligns perfectly with the 'customer first' experience they value.
✨Tip Number 3
Prepare to discuss how you would motivate and lead a team. Reflect on your past experiences where you’ve successfully inspired others, as this is crucial for the Keyholder position.
✨Tip Number 4
Be ready to talk about your analytical skills. Think of instances where you've used data to drive sales or improve performance, as understanding commercial reports is key to this role.
We think you need these skills to ace Keyholder (22.5 hours) Retail · Cardiff
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the Keyholder's responsibilities and required skills. Tailor your application to highlight how your experience aligns with their needs, especially in delivering a 'customer first' experience.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous retail or leadership experience. Provide specific examples of how you've motivated a team, exceeded sales targets, or improved customer satisfaction.
Highlight Your Skills: Make sure to mention your strong organisational, communication, and problem-solving skills. Use concrete examples to demonstrate how you've used these skills in past roles to drive business opportunities.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for working with Space NK. Mention why you are passionate about beauty and how you can contribute to their community-focused approach.
How to prepare for a job interview at Space NK Limited
✨Show Your Passion for Beauty
Make sure to express your love for beauty products and brands during the interview. Share personal experiences or stories that highlight your enthusiasm, as this will resonate with the company's focus on beauty discovery.
✨Demonstrate Customer-Centric Mindset
Prepare examples of how you've previously delivered exceptional customer service. Discuss specific situations where you went above and beyond to meet customer needs, showcasing your ability to create a 'customer first' experience.
✨Understand Sales Metrics
Familiarise yourself with key performance indicators such as sales targets and conversion rates. Be ready to discuss how you can contribute to achieving these goals and how you've used similar metrics in past roles to drive success.
✨Exhibit Leadership Qualities
Highlight any previous leadership or coaching experiences. Talk about how you motivate and inspire teams, and be prepared to share strategies you’ve used to foster a positive and inclusive work environment.
