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- Tasks: Assist customers with invoicing, queries, and service bookings while ensuring accuracy.
- Company: Join Brook Street, a reputable agency dedicated to connecting talent with opportunities.
- Benefits: Enjoy a full-time role with potential flexibility and a supportive team environment.
- Why this job: Be the first point of contact for customers and build lasting relationships in a dynamic setting.
- Qualifications: Experience in customer service, strong attention to detail, and excellent communication skills required.
- Other info: Core hours are Monday to Friday, 08:30 - 17:00, with some flexibility needed.
The predicted salary is between 24000 - 36000 £ per year.
Brook Street is working with our client in Ballyclare to recruit a new full time and permanent Service Advisor.
Key Duties & Responsibilities:
- Completion of customer invoicing in a timely fashion ensuring accuracy throughout and meeting targets set.
- Dealing with invoice queries and chasing up information.
- Producing reports as and when required on invoicing progress, queries etc.
- Following up with cash sale customers.
- Liaising with our accounts department to set up customer accounts.
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements mostly via telephone or e-mail.
- Booking in service visits for customer machines.
- Liaising with the Service Manager to maximise efficiency regarding engineer planning.
- Informing customers of any additional work required, providing accurate quotations and closing sales opportunities by gaining customer authority to complete the work.
- Proactively contact customers regarding requirements and to follow up on satisfaction with the service.
- Proactively building strong, positive long-term relationships with customers.
- Collating and reporting on feedback gained from customers.
- Ensuring customer details are updated and correct in the system and adding new customer details in a timely fashion.
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing.
- Adhoc duties commensurate with the position.
Criteria:
- Experience of working in a fast-paced customer service, administration role.
- Attention to detail and a very high degree of accuracy is essential.
- Excellent organisational and prioritisation skills.
- An excellent level of computer proficiency.
- Excellent customer service skills.
- Ability to work as part of a team.
- Ability to communicate effectively at all levels, both internally and externally, in a professional manner.
- Being accountable.
- A full driving licence.
The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.
Please send CV to Colleen Farquharson via the apply link.
Service Advisor - Customer Service employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Customer Service
✨Tip Number 1
Familiarise yourself with the specific customer service tools and software commonly used in the industry. Being able to demonstrate your proficiency with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare examples of how you've successfully handled customer queries or complaints in the past. This will showcase your problem-solving skills and ability to maintain a positive relationship with customers, which is crucial for this role.
✨Tip Number 3
Research Brook Street and their values. Understanding their approach to customer service and how they operate will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, being articulate and professional in your communication will be key to making a great impression.
We think you need these skills to ace Service Advisor - Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your attention to detail, organisational skills, and any previous roles that required effective communication.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key duties mentioned in the job description. Explain how your skills and experiences align with the responsibilities of a Service Advisor and demonstrate your enthusiasm for the role.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully handled customer queries or built strong relationships in previous roles. This will help illustrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Brook Street
✨Know the Job Inside Out
Make sure you thoroughly understand the role of a Service Advisor. Familiarise yourself with the key duties and responsibilities listed in the job description, such as customer invoicing and liaising with the accounts department. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or built strong relationships with customers, as this will highlight your suitability for the role.
✨Demonstrate Attention to Detail
Given the importance of accuracy in invoicing and reporting, be ready to discuss how you ensure attention to detail in your work. You might want to mention any tools or methods you use to maintain high standards, as this will reassure the interviewer of your capability.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about the team dynamics, opportunities for professional development, or how success is measured in the role of a Service Advisor.
