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- Tasks: Engage with customers, manage service bookings, and resolve enquiries efficiently.
- Company: Join the Sinclair Group, a reputable automotive service provider in Bridgend.
- Benefits: Enjoy hybrid working, 30 days leave, birthday off, and staff discounts.
- Why this job: Be part of a supportive team, develop skills, and make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Opportunities for career development and a chance to contribute to charitable initiatives.
The predicted salary is between 28800 - 43200 £ per year.
The Sinclair Group are currently looking to recruit a Customer Service Representative to join our established Customer Support Unit in Bridgend.
Contract Type: Permanent/ Full-time
Hybrid Working: Following completion of your probationary period, we operate a hybrid working model enabling you to work 50% from home and 50% in the office.
Hours of work: 37.5 hours a week working between the hours of 8:00am to 6:00pm Monday to Friday
Position Pays: Competitive
Free onsite parking when working from the office.
The Opportunity: Reporting to the CRM Manager and working as part of a team of 25 advisors, you will be required to fully engage with the brand you will be assigned to and develop extensive knowledge of the product whilst building strong working relationships across our dealerships including the aftersales manager and the aftersales team.
Your duties will include:
- Efficiently manage both inbound and outbound Service, MOT and repair bookings with precision and attention to detail.
- Conduct outbound calls to schedule service appointments and confirm existing bookings.
- Collaborate seamlessly with service teams to optimise customer experience.
- Provide accurate and comprehensive information on service options and pricing.
- Resolve customer enquiries and concerns promptly, ensuring the highest level of satisfaction.
More about you:
The ideal applicant will have:
- Previous experience in a customer service role, preferably within a contact centre setting.
- Exceptional communication skills, characterised by professionalism and courtesy.
- Strong organizational skills and multitasking abilities to manage appointment schedules effectively.
- Familiarity with automotive services and dealership operations is advantageous.
- Adaptability to thrive in a dynamic and fast-paced work environment.
What’s in it for you?
- 30 days annual leave including bank holidays (pro rata) which increases with length of service.
- Birthday day off.
- Contributory Pension Scheme.
- Staff discounted parts and servicing plus a free MOT every year.
- Recognition of length of service at 5, 10, 20, 30 & 40 years anniversary.
- Life Assurance (death in service benefit).
- Staff Car Scheme.
- Colleague Referral Scheme / Customer Referral Schemes.
- Cycle to Work Scheme.
- Employee Assistance programme with access to a 24/7 helpline.
- Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development opportunities within the Sinclair Group.
Customer Service Representative employer: Sinclair Group
Contact Detail:
Sinclair Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the Sinclair Group and their brand values. Understanding their mission and customer service philosophy will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, as they are crucial for a Customer Service Representative. Practise active listening and clear articulation to ensure you can effectively engage with customers and resolve their queries.
✨Tip Number 3
Gain some knowledge about automotive services and dealership operations. This will not only boost your confidence but also show your potential employer that you are proactive and ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of the Sinclair Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at The Sinclair Group. Familiarise yourself with their expectations and the skills required, such as communication and organisational abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, especially if you've worked in a contact centre. Emphasise your communication skills and any familiarity with automotive services, as this will make you stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve enquiries effectively. Mention specific examples from your past experiences that demonstrate your skills and adaptability in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Sinclair Group
✨Know the Company
Before your interview, take some time to research The Sinclair Group. Understand their values, mission, and the specific services they offer. This will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, exceptional communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or handled difficult situations with professionalism and courtesy.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and organise tasks, especially when handling multiple appointments. You might want to share specific strategies or tools you use to stay organised in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to resolve customer complaints or improve service delivery, and be prepared to explain your thought process and outcomes.
