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- Tasks: Provide customer support and manage sales enquiries in a dynamic team environment.
- Company: Join a leading UK voice carrier based in Berkshire, known for its success and innovation.
- Benefits: Enjoy flexible working options, including up to three days remote work after probation.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: Previous client-facing experience is essential; telecom knowledge is a plus.
- Other info: Out of hours support required, managed by a rota, with minimal time commitment.
The predicted salary is between 22000 - 26000 £ per year.
Our client, a highly successful UK voice carrier based in Berkshire, is looking to recruit a person to work as part of a busy team providing customer support and pre/post-sales support. This full-time role will be varied and interesting, requiring an adaptable candidate who is willing to embrace the many elements of this role working closely with the Telco technical specialists and other support teams.
Responsibilities include:
- Communicating with clients via telephone, email and in person.
- Dealing with initial sales enquiries and following up sales leads.
- Account management responsibilities.
- Working with network partners to investigate and resolve faults.
- Taking a share of out of hours customer support, managed by a rota (approximately one evening per fortnight and one weekend day per month).
The ideal candidate will have the following skills:
- Used to working as part of a busy team.
- Ability to demonstrate flexibility and use initiative where appropriate to ensure superb customer service.
- Excellent admin, time management and organisational skills.
- A strong eye for detail; taking pride in tasks being completed both efficiently and effectively and putting the customer at the forefront of all interactions.
- Strong communication skills, including professional telephone manner and the ability to construct well written emails.
- Proficiency in Windows Office (Word, Excel and Outlook) is essential.
- Previous experience in a similar client facing role is a pre-requisite and telecommunications experience will be a considerable advantage.
Location: The role will be based in offices in Theale, Berkshire; however, the team enjoy the flexibility of working from home as workload and commitments allow, which could be up to three days a week after an initial probationary period.
Customer and Triage Support - Telco employer: Delaney Browne
Contact Detail:
Delaney Browne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer and Triage Support - Telco
✨Tip Number 1
Familiarise yourself with the telecommunications industry. Understanding the basics of how telecom services work and common issues customers face will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of client interaction, being able to articulate your thoughts clearly and professionally will be crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your teamwork abilities. This position requires working closely with various teams, so be prepared to discuss examples of how you've successfully collaborated in past roles.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills. Think of specific instances where you've resolved customer issues or improved processes, as this will highlight your ability to handle the demands of the role.
We think you need these skills to ace Customer and Triage Support - Telco
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any previous roles in telecommunications. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your adaptability and team spirit. Mention specific examples of how you've provided excellent customer service in past roles, and express your enthusiasm for the position.
Highlight Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and professional language in your emails and documents.
Showcase Technical Proficiency: Mention your proficiency in Windows Office applications, as well as any other relevant technical skills. If you have experience with troubleshooting or fault resolution, be sure to include that as well.
How to prepare for a job interview at Delaney Browne
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer support, be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm under pressure and your commitment to putting the customer first.
✨Demonstrate Flexibility and Adaptability
The job requires someone who can embrace various tasks and work closely with technical specialists. During the interview, discuss situations where you've had to adapt quickly to changing circumstances or take on new responsibilities. This will show that you're ready for the dynamic nature of the role.
✨Prepare for Technical Questions
Given the telecommunications aspect of the role, brush up on basic telecom concepts and be ready to discuss any relevant experience you have. Even if you're not a technical expert, showing a willingness to learn and understand the technical side will impress the interviewers.
✨Highlight Your Organisational Skills
With responsibilities like account management and dealing with sales enquiries, strong organisational skills are crucial. Be ready to talk about how you manage your time effectively, prioritise tasks, and ensure that nothing falls through the cracks, especially in a busy team environment.
